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Hi Dave, I hope you find this helpful. All the best! Zak

Glad we could be of service. FYI, likely was new. Lastly, please don't replace the batteries on your own. This was likely the cause of whatever issues you had. It is best that they are serviced either by Mares service center, or an authorized dealer that has been trained and certified by our...

Sent. :) Zak

Hi there. I am still with the company in a different position now. It is hard to answer your question without specific details. I'm not sure exactly what regulators and gauges you are referring to and when they were purchased? If I'm not mistaken I think at some point the hoses on the SPG's...

Hi Kevin, I am sorry to hear of your issue. I am personally unfamiliar with this error but I'm also not the service technician. If you haven't already, you can submit a ticket at Submit a ticket - Powered by Kayako Help Desk Software explaining the issue as you did here. Alternatively you can...

Message sent to your profile. Best, Zak

Hi Lithium, over the weekend I corresponded with our tech department re: your issue. They said, they also received your issue through your E-ticket # PPP-209-37641 on our technical support site, and they have responded. I hope your issue gets resolved. I can attest that sometimes working...

Hi Richard, The stopwatch function only works when submersed to 4ft and below. Thanks and have a great time. Zak

Hi, This is from out service center. I hope this helps. Please have him click the “play” button again when the prompt says “please reprogram the device”. This should then continue to work.

PM Sent.

Hi my recommendation would be to take it to your local dealer, and have them return it to our service center to be checked out. I cannot diagnose product issues over the internet. If you send it back to us, we will take care of it. Assuming you are in the U.S. Best,Zak

Hi all,This is the official communication. Mares is making an in-line change to the packaging of the Icon HD computer. New packaging resembles what is shown in the picture of this thread. The black neoprene case is no longer included or the screen protector. Due to the running change, it is...

Hi Jim,We will take care of you.. I'm sending a PM now. Thanks,

Hi Old Timer, I am unsure of the difficulty in reaching us. If you look at the mares.com website, under sales network / distributors you will find the U.S. Distributor and all of our contact information. We are open 9am EST - 6pm PST in the summer. Customer service will be happy to take your...

Hi, and thanks for your question. I will have to confirm that we don't give servicing suggestions, particularly for life support equipment to those that are untrained by our company. You likely do not have the tools and gauges to properly assess the issue. Since your primary is not free...

Hi, Mares has a 2yr warranty against any manufacturer defect for the computers. If you are the original purchaser, and purchased from an authorized Mares dealer within the last 2 years with receipt, I would take it to the dealer. They can send it to Mares for evaluation and then Mares will...