Hi everyone-
I know this isn't a tech support website, but since there are a lot of technical people on here and this is tangentially related to diving, I figured I'd give it a shot.
Recently, I have submitted the contact form on the Dive Right in Scuba website when they weren't available. I never got replies, so I reached out to a nice staff member there via chat just to report the problem in case they were having technical issues. She was able to see the tickets on her side, and could also see replies to them (as in, replies back to me). I never got the replies.
She was kind enough to go through some testing today, so we did the following (note: vanitydomain1 and 2 are not the actual domains):
1. She responded to one of my existing tickets, which had an email at 1@vanitydomain1.com
2. I submitted a test ticket, with jake@vanitydomain1.com
3. I submitted a second test ticket, with jake@vanitydomain2.com
I didn't receive any of the replies, including in my junk folder.
Vanitydomain1.com is a hosted Exchange account with Rackspace. Vanitydomain2.com is standard email hosted with a separate company. Neither domain are listed in any of the major email domain blacklist services, and I don't have any device-level email spam/virus filtering going on.
I haven't reached out to DRIS about this further, as they probably have better things to do with their time and I feel like I'm probably missing something.
Can anyone think of a common thread between two separate domains with two different mailhosts? I can't really think of anything I'm doing wrong, but this problem was a new one to the employee so it doesn't seem like it's widespread either.
Thank you.
I know this isn't a tech support website, but since there are a lot of technical people on here and this is tangentially related to diving, I figured I'd give it a shot.
Recently, I have submitted the contact form on the Dive Right in Scuba website when they weren't available. I never got replies, so I reached out to a nice staff member there via chat just to report the problem in case they were having technical issues. She was able to see the tickets on her side, and could also see replies to them (as in, replies back to me). I never got the replies.
She was kind enough to go through some testing today, so we did the following (note: vanitydomain1 and 2 are not the actual domains):
1. She responded to one of my existing tickets, which had an email at 1@vanitydomain1.com
2. I submitted a test ticket, with jake@vanitydomain1.com
3. I submitted a second test ticket, with jake@vanitydomain2.com
I didn't receive any of the replies, including in my junk folder.
Vanitydomain1.com is a hosted Exchange account with Rackspace. Vanitydomain2.com is standard email hosted with a separate company. Neither domain are listed in any of the major email domain blacklist services, and I don't have any device-level email spam/virus filtering going on.
I haven't reached out to DRIS about this further, as they probably have better things to do with their time and I feel like I'm probably missing something.
Can anyone think of a common thread between two separate domains with two different mailhosts? I can't really think of anything I'm doing wrong, but this problem was a new one to the employee so it doesn't seem like it's widespread either.
Thank you.