rwkosh
Contributor
I'm leaving this feedback for anyone else that might be considering buying Oceanic. Maybe my experience will help you.
Last week I sent my backup computer, an OCi back to Oceanic for repair. It had become "stuck" on a calibration screen and was giving wacky info. I contacted them via phone and arranged to return it. I did ask that they try to expedite it, since dive conditions right now are excellent due to the El Nino in Southern California. To my surprise and great pleasure, I received a new one today, a week after sending my old one back! This was beyond my expectations and is the way all companies should handle returns. Kudos to Oceanic for their superior customer service.
Last week I sent my backup computer, an OCi back to Oceanic for repair. It had become "stuck" on a calibration screen and was giving wacky info. I contacted them via phone and arranged to return it. I did ask that they try to expedite it, since dive conditions right now are excellent due to the El Nino in Southern California. To my surprise and great pleasure, I received a new one today, a week after sending my old one back! This was beyond my expectations and is the way all companies should handle returns. Kudos to Oceanic for their superior customer service.
