Olympus OM-D E-M5 Sometimes Unresponsive

Discussion in 'The Olympus Outlet' started by xcetra, Jun 18, 2013.

  1. xcetra

    xcetra Angel Fish

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    Hi,

    My Olympus OM-D E-M5 occasionally is unresponsive underwater.


    I just got a Olympus OM-D E-M5 with a Nauticam housing, Panasonic 8mm fisheye, Olympus 60mm macro lens. Firmware body 1.6.

    My buttons/settings are configured same as:
    http://wetpixel.com/...showtopic=48625

    I've only dived with this setup about 10 times and 2 times my camera stopped working underwater. I shoot in Manual Mode. When the camera stops working, it doesn't respond to any button pushes except the LV button (changes from EVF to Monitor). Main dial and Sub-dial still changes Aperture and Shutter. Shutter release does nothing and I can't even turn off the camera. Camera EVF/Monitor stays on until camera runs out of battery; it doesn't fall asleep. Camera displays live image. The flash (lightning bolt) and focus confirmation (green dot) icons in the EVF/Monitor are stuck on. When I remove the battery and put it back in the camera works again. Anyone else have this problem?

    No floods or leaks and my depth was around 30m deep. I notice this happening usually when I focus then try to take a picture. This problem has happened using both the Panasonic 8mm fisheye and Olympus 60mm macro lenses.

    Anyone else have this problem or know of a solution?
     
  2. guyharrisonphoto

    guyharrisonphoto ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: Florida, USA
    1,455
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    I have not had that happen, and I have the same rig as yours. Does this happen ever on land?

    Also, are you using the regular Oly battery? Sometimes the aftermarket batteries do odd things. I had a similar problem on my e-pl2 with a aftermarket battery.

    Otherwise, it might need repair.
     
  3. Audsred

    Audsred Single Diver

    # of Dives: 200 - 499
    Location: Apple Valley, MN
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    Hi Xcetra,

    I just got the OMD (Nauticam housing) and took it to Bonaire - had something very similar happen - it 'locks-up' but I can turn it off and that seems to work. Not sure why it is locking-up either........I am using Olympus batteries....I was using the 12-50 lens.

    Audrey
     
  4. deeper thoughts

    deeper thoughts Orca

    # of Dives: 500 - 999
    Location:
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    I never had this happen but am interested in the reason if any
     
  5. xcetra

    xcetra Angel Fish

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    Hi,

    No, the camera crash has never happened on land, though my button/dial settings are different for land. Underwater I used the shutter release and focus mapped to different buttons; on land I just use the shutter button (half pressed to focus). I have a feeling there might be a bug in the software using separate buttons for focus/shutter release.

    I asked the same questions in Wetpixel and Phil Rudin had similar problems with unresponsiveness when he set his shutter release to the F1 button. Once he set it back to the shutter release button, no problems.

    I tried to replicate the crash on land with my underwater settings but couldn't.

    The crash is annoying because I can't turn off my camera underwater (on/off switch doesn't respond).

    At first I was using a 3rd party battery then the second time the camera "crashed" I was using an Olympus battery and a different lens. So, it wasn't the lens nor the battery.

    ---------- Post added June 18th, 2013 at 10:05 PM ----------

    Hi Audrey,

    You were able to turn it off with the on/off switch? I have to remove the battery.
     
  6. Audsred

    Audsred Single Diver

    # of Dives: 200 - 499
    Location: Apple Valley, MN
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    248
    43
    Hi Xcetra,

    Yes - I could turn it off and on - so it would 'unlock' itself - I'm not sure what is causing it as I don't have the two different buttons set-up for focus and I use only Olympus batteries. Hopefully it is a 'bug' in the software and will be resolved in a release or two.

    Audrey
     
  7. ksporry

    ksporry Nassau Grouper

    # of Dives: 0 - 24
    Location:
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    did you guys report this to Olympus? you may have found an actual bug, and they may not know about it, so I suggest you report it and wait what olympus comes back with
     
  8. xcetra

    xcetra Angel Fish

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    Hi,

    I just described the problem to Olympus USA via their technical support form. Not sure if this is the best most direct way to tell them there's a probably a software bug. Is there a better way?

    Jason
     
  9. xcetra

    xcetra Angel Fish

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    I've just updated my OM-D body firmware to 1.7 so hopefully this helps with the crashes.
     
  10. brorsan65

    brorsan65 Angel Fish

    # of Dives: 100 - 199
    Location: Sweden
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    Hi.
    This has happend to me 3 times under water. Not funny. I had to remove the battery (on the surface)
    It seems that when i take photos to quick and just fireaway is the biggest risk.

    I have √£pprox 45dives and 50h whit this setup.
    I have more or less the same setup as above (wetpixel). Firmaware 1.5 Guess i have to update.
    Oly batterie and sandisk ultra 64 or 32 GB.

    Maybe the problem is that i am to triggerhappy and take raw and hires jpeg at the same time. Yes i know you dont have to take jpeg when you have a raw pic but sometimes i send pictures to friends when i am on vacation, and olympus raw is not so easy to handle.

    Martin
     
  11. holzstock

    holzstock Scuba Instructor

    # of Dives: 500 - 999
    Location: Europe/Austria
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    Hi!

    I had such an issue with my E-PL3 in the Lembeh Strait. I use Olympus batteries and Olympus lenses. I was not able to turn it off under water, only after surfacing replacing the battery worked. I also shoot in manual mode. I suspected some kind of heat problem, but can't confirm it.

    Looks like an Oly common error :)
     
  12. Headers

    Headers Angel Fish

    # of Dives: 500 - 999
    Location: Lee's Summit, Missouri, United States
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    I have had a similar problem with my E-pl1. It would allow me to take a picture, but would skip the focus and just fire. It wouldn't then save the photo. I found it was an issue of seating the SD card. If it wasn't in just right it would do this. Oddly, I always test on the surface and it always works but in the water it would fail. Honestly it could be the battery instead since I usually take out the batter when I reseated the SD card.
     
  13. xcetra

    xcetra Angel Fish

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    Hi Martin,

    Yeah I know it's very frustrating when this happens; for the rest of the dive you can't take any pictures! I also noticed the problem seems to happen when I push multiple buttons quickly together (movie button to focus then quickly the shutter button to shoot). I've tried doing this on land with the same settings as underwater but can't replicate it.

    Other than shoot less rapidly, is there any other thing you have changed in your settings/methods that makes the crash happen less?

    I'm trying to narrow down the cause, and from what you've said and others:

    1) It happens in other models of Olympus cameras
    2) It still happens in OM-D body firmware 1.6
    3) The type of lens doesn't seem to make a difference - happened to me using Olympus 60mm macro and Lumix fisheye 8mm.
    4) The type of battery doesn't make a difference - crashes with Olympus and 3rd party batteries.
    5) Seems to happen when button functions are reconfigured from original.
    6) Memory card manufacture doesn't seem to matter; I use Transcend 16gb SDHC you used Sandisk.

    Other questions
    1) When the camera crashed, was the flash used? For me, yes. You?
    2) Does the crash happen when saving to other format other than RAW? I only use RAW, but you've used RAW + JPG
    3) Were you using a combination of buttons when the crash happened? For me, yes, I used movie button then quickly shutter release.

    Thoughts..
    To me, it sounds like a software problem where the code that is problematic is used in the software of other models of Olympus cameras. It doesn't seem like it matters what battery, memory card, or lens one uses. Seems like it has to do with using a combination of buttons.

    Any other suggestions?

    ---------- Post added June 28th, 2013 at 10:23 PM ----------


    Hi Holzstock,

    Interesting it also happened with your E-PL3. Do you know what firmware you were using? Also, did you reconfigure your settings/buttons to different functions? For example, setting the Function button to focus and shutter button to shoot?

    Jason
     
  14. Foxtrot16

    Foxtrot16 Nassau Grouper

    # of Dives: 200 - 499
    Location: Rockingham, Western Australia
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    I have had this happen to me the other night. I was in the menu settings and it just froze - the only thing I could do was remove the battery (genuine) so I am not sure why it did it.

    Karl
     
  15. ProfF

    ProfF Nassau Grouper

    # of Dives: 500 - 999
    Location:
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    I just returned from a dive where this happened to me. This the second time it happens - e-pl3 in nauticam housing. In both instances it happened fairly soon into the dive (after 4-5 pictures), the screen froze with the live view information. In both cases nothing helped except battery removal. I suspect this might be due to heat as both instances happened on very hot days. I have used the same menu setup for a while with several dozens dives.
     
  16. xcetra

    xcetra Angel Fish

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    Well, I just came back from a dive vacation shooting over 1000 shots underwater with my setup and no freezes. The difference from the setup I mentioned is that I've since upgraded my E-M5 body firmware to v1.7. Encouraging! Has anyone had this freeze happen with this firmware?
     
  17. ProfF

    ProfF Nassau Grouper

    # of Dives: 500 - 999
    Location:
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    I would not conclude that it is the firmware. Between the two freezes I suffered I shot several 1000s shots, including a 5 day trip on a liveaboard where I was shooting non-stop....
     
  18. xcetra

    xcetra Angel Fish

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    Hm, interesting. It seems quite random when the camera freezes. I've never had it freeze above water, only underwater; though, I don't suspect that would have anything to do with it.

    I will try contacting Olympus again. For everyone having this problem, contacting Olympus about it would help so they know a problem exists and will look into it.


    Jason
     
  19. Ardy

    Ardy Manta Ray

    # of Dives:
    Location: Australia - Blue Mountains
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    Does this only happen with Nautica housings?
     
  20. tdtaylor

    tdtaylor Assistant Instructor

    # of Dives: 200 - 499
    Location: Maryland & Maine
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    OMD, Sea & Sea Strobes, Nauticam housing. Last week in Bonaire, my camera froze twice. It was several days apart, so 1,000+ shots between episodes. Had to get to land, take the battery out, then it was fine. Both times I was shooting the 12-50 (of course we had a visit from one of the largest octopi right after the first time). This is the only time this has happens in 60 dives or so. I imagine I was using the buttons fairly quickly, and both times happened near the end of the dive. I am using firmware 1.6.

    I have a second OMD, for land with very different settings, and it has never happened.

    Terry
     

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