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Watch out for JoeDiverAmerica.com!

Discussion in 'General Scuba Equipment Discussions' started by highdesert, Dec 25, 2006.

  1. highdesert

    highdesert ScubaBoard Supporter ScubaBoard Supporter

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    I placed an order for several items from Joe Diver America (www.joediveramerica.com) on December 4 so that the items would arrive in time for Christmas. The package arrived well in advance of Christmas, but they happened to leave out one item that was about a third of my $121 bill, which they charged to my credit card.

    I have no problems with someone making a mistake, but this outfit has no phone number on their web site, and none that I can find doing a search of phone directories online. They have a “contact us” form to fill in and submit (which I did, spelling out the error, including order number, etc.), but no direct e-mail address. They have not responded to my request for a credit to my card, nor my request to contact me by phone or e-mail. I’ve checked my credit card transaction record online, and they have not processed a credit yet.

    I would not purchase from these people again and, in my opinion, I would recommend that other people stay clear of them too.
     
  2. Cheekymonkey

    Cheekymonkey I'm a Goofy Monkey

    # of Dives: 200 - 499
    Location: In a state of confusion.
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    Thanks for the review, in my experience its bad buisness to order from anyone who doesnt have a working phone # on their site though. Goodluck recovering the last item though.
     
  3. highdesert

    highdesert ScubaBoard Supporter ScubaBoard Supporter

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    Yeah, dopey me, I never figured I'd have to go check out all of a web site's contact info first; I'm one of those too trusting kinda guys. After the fact, I checked out www.scubapoll.com and found out they ranked a 1.76 out of 10 as an online merchant of scuba gear. Thirty-eight web sites ranked above them, only two below them. I'm going to post my message on all the scuba forums, plus a number of sites that log complaints about Internet retailers in general.
     
  4. JahJahwarrior

    JahJahwarrior Solo Diver Staff Member

    # of Dives: 500 - 999
    Location: West Palm Beach, Fl
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    My mom bought a mask for my dad from them, and it came fast and in great shape. However, any company that screws anyone over loses my business. Good luck getting it all handled--somewhere they must have an address. Talk to a lawyer, threaten to take them to small claims court.
     
  5. Mafiaman

    Mafiaman Instructor, Scuba

    # of Dives: 200 - 499
    Location: Atlanta Ga.
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    The Internet can be a great tool, if you know how to look ;)

    Registrant:
    JOE DIVER
    JOEDIVERSVIRTUALDIVESTORE
    548 EDINBURGH DRIVE
    FORT MYERS, FL US
    33919

    Registrar: NameSecure.com
    Domain: JOEDIVERAMERICA.COM
    Created on 01-04-2001
    Expires on 01-04-2007

    Administrative Contact:
    JOE DIVER
    Phone: 941-477-9355
    E-mail:

    Technical Contact:
    Namesecure Inc.
    Phone: 570-708-8418
    E-mail:

    Name Servers:
    NS1.NETNATION.COM 204.174.223.1
    NS2.NETNATION.COM 204.174.223.31
     
  6. Mafiaman

    Mafiaman Instructor, Scuba

    # of Dives: 200 - 499
    Location: Atlanta Ga.
    287
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  7. Jeff Toorish

    Jeff Toorish Instructor, Scuba

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    I was just about to do the same thing!

    I got an E-mail addy, as well: Justincayz@aol.com


    Cheers,

    Jeff
     
  8. divinginn

    divinginn Regular of the Pub

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    i have ordered two diff.items from them without problems
     
  9. Rick Inman

    Rick Inman Advisor ScubaBoard Supporter

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    ...and there website does state quite clearly that they do not have an 800 number or do business by phone, stating that they prefer the paper-trail created through email, and claiming it saves the consumer money.

    Hard to complain that they don't do business by phone when they state it up front.

    Hope it all works out well for you!
     
  10. NetDoc

    NetDoc Chairman of the Board

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