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Old September 8th, 2007, 12:45 PM   #1
Doc Harry
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Join Date: Jul 2004
Location: Appalachian Mountains
Logged Dives: 200 - 499
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Complaints about OMS gear/customer service

I just had a really bad experience with Ocean Management Systems (OMS).

I had an OMS wing that needed repair. The wing had only 80 dives and was falling apart internally. Also I accidentally put some holes in the bladder and wanted a bladder replacement.

In short, the people at OMS blatantly lied to me, were unhelpful, did not respond to my e-mail, and were utterly incompetent in their handling of the repair assessment. Yes, I was irate over the manner in which these idiots do business.

The problems were consistent across different departments at OMS, not just one department.

The problems also involved many different people, all of whom were unhelpful, from the top of OMS on down to the receptionist.

If you want to know the details, send me a PM and I will provide you with a full synopsis of discussions, e-mails and telephone calls.
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Harry M
"I crossed that thin line between bravery and foolishness far too many times"
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