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We purchase from OMS for our fire and police departments. After ordering 10 complete BC's
not only did we wait for several weeks, but there was damaged merchandise. One of the harness
QR buckles was broken where it is sewn on. I call OMS and tell them about the various issues,
but the one I wanted resolved especially was the harness system. I wanted them to send me a new one, but they INSISTED that I must send back the broken one for them to fix it. They were not going to just replace it. So not only did I have to wait for my order, but they were going
to make we wait until whenever someone could re-sew it. I told them I thought they had "piss poor" customer service. It's never been great, but it just keeps getting worse. It was dealers
like us that helped them to get where they are and now that they are all over the internet,
they could care less. I don't have a rep, so I PM'd the SE rep that is on this board and never
got a reply - go figure.
Terri
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