Suggestion:
DAN doesn't allow the remove/inactivate family member during the online renewal procedure. They ONLY allows adding the member. Are you sure if DAN is NPO.
Why don't you allow the member to edit (remove/inactivate) member status during the renewal procedure?
And, your customer service doesn't reply on time, so my account has been expired. :no Doesn't it affect to my coverage? Or do you have any grace period like Auto insurance?
Thanks in advance,