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Nice post. Good news about the refund, as it's all too common for a refund NOT to be given in those circumstances. A very good reason for choosing one operator over another.
A tip for other divers (a bit late for you!) - IMMEDIATELY after diving in salt water rinse your ears in fresh water all the way down to the eardrum (stand under a shower). It's the salt and (by now warm) sea water that causes irritation, then inflamation, then infection. Putting a drop or two of rubbing alcohol in there and manipulating it so it reaches the eardrum has the same effect.
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No longer running a dive centre in San Pedro, but still teaching ad-hoc.
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