Is there such a thing as "Aeris Customer Service" ?

[sytech]

I had posted a question here a few weeks ago about the apparent premature failure and my request for feedback re: Aeris Ai Dive Computer.

I have heard nothing to date.

I then went to the Aeris website and sent an email to their Customer Service Dept. with the same query.

Again, nothing to date.

Any feedback will be appreciated.

Thanks,

Sy

 

[stairman]

There has to be. I bought one of there pc's years ago at a dive shop and had them send it in not long ago for a problem and got it back fixed. Maybe a dive shop/dealer would have better luck getting hold of em.

 

[sytech]

Thanks for your reply but if I can't get any feedback from the Aeris Forum here on ScubaBoard or from their "Customer Service" website then I have to wonder what's going on.

If I have to buy a new dive computer (or anything else for that matter) the name "Aeris" won't be on it.

 

[hilljo88]

Hmmm...that's annoying. I bought an Elite T3 a few years ago. It works perfectly, and I like it a lot. But I had some issues setting up the software on my laptop. Aeris customer service couldn't have been more helpful, even pointing me to Beta version of their current app, walking me through the download and following up afterwards. Hopefully, they'll get back to you soon.

 

[Kryssa]

We had good customer service when we had issues with our Atmos AI computers. Turns out it was the PC software- not our computers. All was taken care of quickly and they put new screen guards on our computers without having to be asked. We communicated mainly by phone. Did you try calling them?

Sent from my HTC Glacier using Tapatalk

 

[NCadiver]

I had posted a question here a few weeks ago about the apparent premature failure and my request for feedback re: Aeris Ai Dive Computer.

I have heard nothing to date.

I then went to the Aeris website and sent an email to their Customer Service Dept. with the same query.

Again, nothing to date.

Any feedback will be appreciated.

Thanks,

Sy

As Kryssa said you need to call, months can go by and you most likely won’t get a response.
http://www.scubaboard.com/forums/aeris/382648-email-not-being-answered.html

 

[Gdon]

I never got a reply to an email sent from the contact form on their website about two months ago. Not sure why they even have the form to contact them since they obviously ignore the messages. I Just got off the phone with their tech support however and as usual they were quite helpful BUT YOU HAVE TO CALL THEM.

 

[reefman]

i also called tech support(ext 764) on friday as my AI computer went haywire before our dives. the tech support specialist was very helpfull(we discussed the issue for 10 minutes and never felt rushed), gave me an RA# and i shipped the computer yesterday(UPS, next day)(i also called the tech guy just prior to shipping yesterday as the computer appeared to be working again and i got thru to him without delay); they recieved it @ 1000 this morning pacific time. i'll update when i recieve my computer back(i also requested next day shipping). iv'e found(iv'e had aeris computers since 1997) calling the toll/free # to be the most efficent way in which to recieve help/answers etc. frankly, i understand the issues(negative towards aeris) in this thread, however they've been terrific in my view in reguards to ordering parts and returning computers. no company is totally immune to customer service issues and it's products(just check out the atomic colbalt thread in the computer category!!),,,,,

reefman
key largo

 

[reefman]

as a follow up to yesterdays thread: i recieved a phone call @ noon(0900z pacific time) today from the tech service manager(ext 764) @ aeris informing me that a completely refurbished(from pelagic inc), "like new" AI(not the one from me they just recieved), was being packaged and shipped today for next day arrival(tomorrow) to key largo. the computer comes with a full 1 yr warranty and new lens protector for $160. i shipped a non functioning computer on monday to california and i am recieving a "as new" replacement thursday morning on the east coast. i call that terrific customer service. my original AI was purchased 6/03, replaced in 4/08(@no charge) and now replaced again 6/11 for $160(both returned computers warranties had expired). i average around 200-300 dives per year and i believe both computers were roughed up a bit during liveaboard trips to PNG(3/08) and the philippines this past march.



reefman
key largo

 

[Shftrdog]

I would go to a Dive Shop they have a little more pull, or go to the website and call them direct. Good luck.