Paleo
Registered
Previously I had posted about my frustration getting help with my Atmos ai.
Since then I have heard from Mr. Royce Connelly, Technical Support. He pointed me toward the software and patches, which to me were not intuitively obvious from the titles and descriptions. However, once downloaded and installed and with the USB connector, my Atmos ai downloaded properly and the logging software works well. Issue solved.
Now we are communicating about the battery case lid.
Yes, I get frustrated at times, but when I finally get service with a solution I will report that also.
I tried writing them about my Atmos ai. The download software does not work with Windows 7 and I also imagine that some issues with the 64 bit USB would be needed to download (I only have their serial cable). I have heard back NOTHING. Absolutely NOTHING, and get the impression that they don't even want to talk to customers.
Meanwhile, a year and a half back, I bought a battery compartment cover and O-ring as a spare. Yesterday I went and started replacing it. It looked like the original, but it was slightly too large. It started cross threading and I cold welded to the case plastic. I was able to fix, but I really wonder about the consistency of their parts. Is that a fluke or were mold changes made?
Since then I have heard from Mr. Royce Connelly, Technical Support. He pointed me toward the software and patches, which to me were not intuitively obvious from the titles and descriptions. However, once downloaded and installed and with the USB connector, my Atmos ai downloaded properly and the logging software works well. Issue solved.
Now we are communicating about the battery case lid.
Yes, I get frustrated at times, but when I finally get service with a solution I will report that also.