amw5g
Contributor
As I previously wrote, I had a run-in with Aeris service that left me feeling less than rosy. Not the worst retail experience, but enough to reconsider other vendors for my equipment needs. One of the biggest frustrations was lack of communication- email, posting on this board, and using the customer service form from their website resulted in nothing. It appears that the only communication they would acknowledge, from me anyway, was a direct phone call.
So imagine my surprise when I received a solicitation via email to check out their "Black Friday/Cyber Monday" sales. And my even greater surprise when I see the same advertized right here on these very Scubaboards. I gotta say, that takes some chutzpah- no problem using electronic communication for selling, but when it comes to customer service, it's just a giant black hole.
This offends me as a consumer, as a diver, and as a professional direct marketer. Perhaps I'm overly sensitive, how does it sit with you?
-Amw 5G
So imagine my surprise when I received a solicitation via email to check out their "Black Friday/Cyber Monday" sales. And my even greater surprise when I see the same advertized right here on these very Scubaboards. I gotta say, that takes some chutzpah- no problem using electronic communication for selling, but when it comes to customer service, it's just a giant black hole.
This offends me as a consumer, as a diver, and as a professional direct marketer. Perhaps I'm overly sensitive, how does it sit with you?
-Amw 5G