Help with A300 CS. No response from Aeris or Oceanic

[rsingleton]

I have A300 CS, less than 2 months old. Worked fine when i tested in pool and lake, but on my first sea dive it's been malfunctioning ever since.

What's happening is as soon as i descend past about 45 feet, the wireless transmitter loses connectivity with my computer. So I have no air pressure then entire time. Occasionally it would reconnect when I got shallow (safety stop) or surfaced. a couple random times it reconnected with the turn pressure was triggered. Sometimes never reconnect.

Upon surfacing it was working fine again. I changed batteries in both transmitter and computer. I even tried another location. I tried holding my wrist over my head right next to transmitter for 60 seconds every time it disconnected to try to reconnect and it wouldn't.

I have now used this on 6 separate 2-tank dives and it has done the same exact thing on each time. (yes I'm using a a spare SPG to monitor air just in case)

I've emailed both Aeris and Oceanic support asking about warranty service, with no response.

Any suggestions.

 

[rwkosh]

If you have access to another Oceanic or Aeris transmitter, you might try switching it to see if you have a transmitter problem. I find your inability to contact support at Oceanic disturbing.

 

[Jim Lapenta]

Did you call them? DEMA was this week. Lucky to get anyone to look at email. I never email unless I can't get someone on the phone. Phone is always my go to method for any issues with any company.

 

[rsingleton]

Did you call them? DEMA was this week. Lucky to get anyone to look at email. I never email unless I can't get someone on the phone. Phone is always my go to method for any issues with any company.

I had emailed them about 3-4 weeks ago. A couple times. No conflict with dema. Did try to call but discover it was after hours in their time zone. Its my fault i haven't called back yet. This past week i was out of country diving again so i emailed them again bc i didn't have phone service.

I plan to call tomorrow.

 

[ddmattos]

I had great success with Neil.

Either call or email. He is very responsive.

Neil Morales
Technical Support
American Underwater Products
Oceanic / Hollis / Aeris / OceanPro / Lavacore
2002 Davis St.
San Leandro, CA. 94577

Phone 510-562-0500
Toll Free 800-435-3483
Fax 510-569-5404
Email: nmorales@americanunderwaterproducts.com
US Home : Oceanic Worldwide
AERIS : The Adventure Begins
Hollis - No Limit

 

[Greg@ihpil]

I would attest to that .Neil is there for (us). He is very customer friendly.He has helped me several times. 1st time was with the very issue of lossed signal. I had gotten one of the 1st cs300's s/n # 374. They had a firmware issue that had to be returned. My replacement is now working fine..Make sure you update/download any software that is announced..or sent.