Cracked Case on Analyzer

themons · September 6th, 2009, 12:51 PM

Hello:

I purchased o2EII from Leisure Pro. The lower green part of case had two large cracks on both sides. I returned it and got a second one. This one has a small crack on one side of the upper green part of the case. I don't want to have to keep returning units for the cracked case.

What can I do?

HelenOster · September 7th, 2009, 12:58 AM

Quote:

Originally Posted by themons

Hello:

I purchased o2EII from Leisure Pro. The lower green part of case had two large cracks on both sides. I returned it and got a second one. This one has a small crack on one side of the upper green part of the case. I don't want to have to keep returning units for the cracked case.

What can I do?

My sincere apologies that you have been so inconvenienced; please can you contact me directly with your order number?

Patti, Analox · September 8th, 2009, 02:56 PM

Hi There,

Thanks so much for posting to Scuba Board. Patti here, with Analox Sensor Technology. I am pleased to see that Leisure Pro has already responded with an offer to help you. We, as a manufacturer, hold the quality of our Analox products to the highest standards. We will be working with Leisure Pro to determine why O2EII's are going out with cracks and rest assured we will correct the problem. Please feel free to contact me directly at (877) 723-3247 if your needs are not immediately met.

themons · September 10th, 2009, 11:10 AM

Patti:

The new Analox O2EII just arrived. It is in perfect condition. Thanks for the help.

HelenOster · September 10th, 2009, 12:11 PM

Quote:

Originally Posted by themons

Patti:

The new Analox O2EII just arrived. It is in perfect condition. Thanks for the help.

Excellent news; thanks also from LP for stepping in there, Patti.

Randy43068 · September 10th, 2009, 12:18 PM

Wow! Very, very favorably impressive response from both Leisure Pro and Analox.