Setting the record straight about Princeton Tec

Jeff Toorish · Apr 13, 2006

A couple of weeks ago there was a thread inquiring about divers' experiences with the Princeton Tec Shockwave LED light.

I mentioned that I had one of these lights which broke after only a few dives and that I was having trouble getting it serviced. (Here is the original thread for reference http://www.scubaboard.com/showthread.php?t=135894&highlight=Princeton+Tec)

After some helpful information, I sent my light off to Princeton Tec for repair. Considering my negative view of them, I was not terribly hopeful. I have to say I was very wrong, the light came back today, less than a week after I sent it to them. In fact, they sent me a brand new light with batteries included.

I have to say, this company is impressive and my previous view was obviously innacurate.

By the way, the light itself is great. Obviously I would not hesitate recommend them and their products.

Best wishes,

Jeff

edited

mike_s · Apr 13, 2006

I own about 8 different princeton tec lights. All but two are different models. I've had three of them break. To me this is a high failure rate.

However, all of these lights I've bought have a lifetime warranty so I've sent them back to Princeton Tec for repair/replacement. Each time I've gotten a new light back in a reasonable amount of time.

Besides them breaking more than I think they should and having to pay a little postage to replace them, I have to say that I've been impressed with their warranty service.

Divedoggie · Apr 13, 2006

You mean you WOULD recommend them! or not hesitate to recommend them?

booth22 · Apr 13, 2006

glad you got things straightened out... Princeton Tec hasn't given us a problem yet, either dive lights, or topside for hiking,etc.

jonnythan · Apr 13, 2006

Princeton Tec customer service has never batted an eye at replacing a light that has broken for me.

Problem is that I've had to use their services so often.

Jeff Toorish · Apr 13, 2006

Divedoggie:
You mean you WOULD recommend them! or not hesitate to recommend them?

Edited to reflect that I would not hesitate to recommend tham.

Ann Marie · Apr 13, 2006

When you say your light "broke" did it flood or did something actually break on the item?

Charlie99 · Apr 13, 2006

Jonnythan:
Princeton Tec customer service has never batted an eye at replacing a light that has broken for me.

Problem is that I've had to use their services so often.

Agreed.
I don't understand this attitude of "yeah, it breaks a lot and is unreliable, but they have great customer service".

Unless they can instantly deliver a replacement to me underwater, I'd prefer a reliable piece of equipment.

Quarrior · Apr 13, 2006

Jeff,

Congratulations and I am very glad to see you make this post, it speaks volumes about your high integrity.

Mr.X · Apr 13, 2006

jonnythan:
Princeton Tec customer service has never batted an eye at replacing a light that has broken for me.

Problem is that I've had to use their services so often.

I confirm that too. I have yet to send them back - lazy. However, via e-mail they do stand behind their product. I have had roughly 4 fail including the LED versions. My feeling is the O ring seals are finicky in how to tighten them. Perhaps the design could benefit from a double O ring seal? X

Setting the record straight about Princeton Tec

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Jeff Toorish

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mike_s

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Divedoggie

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booth22

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jonnythan

Knight Scublar

Jeff Toorish

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Ann Marie

be happy

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Mr.X

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