Leisure Pro

[Aloysius]

I am considering buying a dive computer from leisure pro. The same computer is 50% more at my local dive shop. The pros of buying through LP is the price. Are there any cons?

[Dave Zimmerly]

Some people have mentioned on this board that they have had problems with LP because of warranty issues, customer service and reliability. Personally, I would look into Scubatoys for your purchase.

Dave (aka "Squirt")

[jpsexton]

With something like a computer don't take a chance on an unauthourized dealer like LP. I have to second the ScubaToys reccomendation. They are authourized dealers and if you have any problems at all you'll be amazed at how they will take care of you. They'll meet or maybe even beat LP's price so you get the best price and service..

[deeper thoughts]

I was going to buy my comp from them but after talking to Larry from scubatoys he more then matched the price and the service was excellent plus he is a sb member

[Footslogger]

That's where we bought our 2 Gekkos a year or so ago. They had the best price at the time and they were in-stock. Delivery took about 4 - 5 days.

No complaints so far ...

'Slogger

[ScubaKimmie]

That's where we bought our 2 Gekkos a year or so ago. They had the best price at the time and they were in-stock. Delivery took about 4 - 5 days.

No complaints so far ...

'SloggerNo complaints until they break and you discover there is no factory warranty.

Lesiurepro is only marginally better than ebay.

[The Kraken]

Bought an Oceanic Data Max Pro Plus through them.

Never had a problem. Most of the time the warranty has expired before the computer poops out, so it's really not an issue.

I've always sent my computers directly back to Oceanic for annual inspection and have never had an issue with them having been purchased through LP.

the K

[RJTY]

I bought my computer from my LDS. My brother bought his from Lesiurepro. I am happy and he complains everytime the subject comes up. He saved $60 in our case.

[Footslogger]

I bought my computer from my LDS. My brother bought his from Lesiurepro. I am happy and he complains everytime the subject comes up. He saved $60 in our case.
==================================
What are his complaints ?? Same computer ?? Yours works and his has problems that LP won't fix ??

'Slogger

[Dive-aholic]

Leisurepro is okay. The stuff they sell is the same as everyone else's, minus the manufacturers warranty. I've bought stuff from them without problems. They offer their own warranty, but it takes longer if something goes wrong.

That being said, I haven't bought from LP in a long time. There's no need to. There are a lot of other sources that are authorized dealers and can match or beat their prices - ScubaToys is my first choice. If Larry doesn't carry what I want, I check scuba.com.

[RJTY]

==================================
What are his complaints ?? Same computer ?? Yours works and his has problems that LP won't fix ??

'Slogger
We went to LDS together. I wanted a cobra and he wanted a smartcom. My Lds gave him a price. He went home and thought about it and instead of giving the lds a chance to match, $60 diff. he bought it. When he got it, it had 23 dives on it. Also, he did not realize that to change the settings on it, he would have to get something for his laptop. Extra $100 and a trip across town. He was too embarassed to go back to LDS who would have helped with all the settings right there. The battery also showed (90 percent I think). It works fine, but it seems he has had a few headaches I didnt have to deal with, even though we are not comparing the same computers.

[Footslogger]

We went to LDS together. I wanted a cobra and he wanted a smartcom. My Lds gave him a price. He went home and thought about it and instead of giving the lds a chance to match, $60 diff. he bought it. When he got it, it had 23 dives on it. Also, he did not realize that to change the settings on it, he would have to get something for his laptop. Extra $100 and a trip across town. He was too embarassed to go back to LDS who would have helped with all the settings right there. The battery also showed (90 percent I think). It works fine, but it seems he has had a few headaches I didnt have to deal with, even though we are not comparing the same computers.
==================================
Good info ...thanks for that. In our case the 2 Gekkos came brand new. Full battery and no dives in the log. Haven't had any problems with either of them yet so for now, all is well in paradise. Like someone else said though ...if we do have problems they would probably hit the day AFTER any warranty expired.

'Slogger

[scubadobadoo]

We went to LDS together. I wanted a cobra and he wanted a smartcom. My Lds gave him a price. He went home and thought about it and instead of giving the lds a chance to match, $60 diff. he bought it. When he got it, it had 23 dives on it. Also, he did not realize that to change the settings on it, he would have to get something for his laptop. Extra $100 and a trip across town. He was too embarassed to go back to LDS who would have helped with all the settings right there. The battery also showed (90 percent I think). It works fine, but it seems he has had a few headaches I didnt have to deal with, even though we are not comparing the same computers.

If the computer really had 23 dives on it LP would have taken it back. Did he try to get a refund? In my years of experience with LP, I have never had any of this silliness happen. The rest of the complaints are his own fault or speculation. He should have done his homework.

LP is really only good for the experienced diver that knows what he/she wants and can't get it in another place easily or cheaper. This is the only way to view LP IMHO. Sometimes LP will save you 50% or more and that's when you should consider them. If they are only saving you 10% then rethink your purchase.

All that said, if Scuba Toys has what you want, no reason to buy from LP. ;) The good news is you both will have fun diving together! Happy diving!

[Damselfish]

I bought a pair of Gekkos as backups from LP a couple years ago, no problems and saved a bunch. (I think before I knew about Scubatoys.) As long as you know what you're getting into and accept whatever risks there are with LP, it's ok. Anyway I expect computers are one of those things that will either have a problem right away, or 1 day post-warrenty, or never.

[RJTY]

If the computer really had 23 dives on it LP would have taken it back. Did he try to get a refund? In my years of experience with LP, I have never had any of this silliness happen. The rest of the complaints are his own fault or speculation. He should have done his homework.

LP is really only good for the experienced diver that knows what he/she wants and can't get it in another place easily or cheaper. This is the only way to view LP IMHO. Sometimes LP will save you 50% or more and that's when you should consider them. If they are only saving you 10% then rethink your purchase.

All that said, if Scuba Toys has what you want, no reason to buy from LP. ;) The good news is you both will have fun diving together! Happy diving!
1) Dont imply that I am lying. I dont know you and you dont know me
2) My point was that if he bought it at a LDS or scubatoys, he would have somebody to help him to avoid many of his own mistakes

[dlndavid]

I bought my Atmos 2 from LP over 3 years ago at half the price of my LDS, just changed the battery, no problems. LP's sight is more user friendly than Scubatoys in my opinion.
I have spent thousands of dollars with my LDS and with LP.

[Cacia]

LP is really only good for the experienced diver that knows what he/she wants and can't get it in another place easily or cheaper. This is the only way to view LP IMHO. Sometimes LP will save you 50% or more and that's when you should consider them. If they are only saving you 10% then rethink your purchase.



my approach too. they also own Adorama, best prices on camera stuff, fo sure.

although I will try Scubatoys next....Everyone raves.

I am getting a little attached to the LP guys barking at me...it is part of the experience.

[Jamdiver]

I am getting a little attached to the LP guys barking at me...it is part of the experience.

They bark at you awwwwwwww, never did that to me...
Just try and get me to buy more expensive stuff :14::14:.

Memories.........

http://img.photobucket.com/albums/v220/Jamdiver/Posts/IMG_0478.jpg

http://img.photobucket.com/albums/v220/Jamdiver/Posts/IMG_0479.jpg

[nyprrthd]

A friend of mine bought two computers (one for him and one for his wife) at LP. The manuals he received with the computers are written in Finnish. He called the manufacturer and asked if he could get manuals in English. They said no, because he didn't have a warranty due to the grey market purchase. The computers work just fine, but he's had to learn how they work via trial and error (and using the little diagrams in the manual).

Caveat emptor........

[DiveGolfSki]

[QUOTE=Jamdiver]They bark at you awwwwwwww, never did that to me...
Just try and get me to buy more expensive stuff :14::14:.

Memories.........

/QUOTE]

Nice pictures Jamdiver. How come you don't have any pictures of the sales staff?:D

As far as this discussion goes, there are + and - dealing with LP versus an authorized dealer for life supporting equipment (e.g., computers, regs, etc.) but many on this board have had both types of experience with them (as well as with a LDS). One just has to decide if it's worth the risk.

[ProfessorAronnax]

They bark at you awwwwwwww, never did that to me...
Just try and get me to buy more expensive stuff :14::14:.

Memories.........


Thanks for the pics Jam! Always wondered what form they'd take! Looks OK

[Damselfish]

A friend of mine bought two computers (one for him and one for his wife) at LP. The manuals he received with the computers are written in Finnish. He called the manufacturer and asked if he could get manuals in English. They said no, because he didn't have a warranty due to the grey market purchase. The computers work just fine, but he's had to learn how they work via trial and error (and using the little diagrams in the manual).

Caveat emptor........
which computers - Suunto, I'm guessing? You can download PDFs of any of their manuals in whatever language. Look in the Download Center under Customer Service on suunto.com.

[cerich]

Bought an Oceanic Data Max Pro Plus through them.

Never had a problem. Most of the time the warranty has expired before the computer poops out, so it's really not an issue.

I've always sent my computers directly back to Oceanic for annual inspection and have never had an issue with them having been purchased through LP.

the K

Just today had a call from a dealer that has a flooded 7 month old unit, no receipt and the cust. "can't remember" where he bought the $800 unit at. I actually called the cust. myself asking where he got it from, he still can't remember after I made the comment "we really want to take care of you but need to know where you purchased it from".
Unfortunatly it will cost him $120 plus shipping/insurance to get the unit fixed and only have a one year warranty after.
We know where the unit was orginally shipped to but it wasn't among the list of possible places the cust. mentioned he "may" have purchased it from.
It's actually hard to help people sometimes......
Please buy from a authorized dealer.

[Jamdiver]

A friend of mine bought two computers (one for him and one for his wife) at LP. The manuals he received with the computers are written in Finnish. He called the manufacturer and asked if he could get manuals in English. They said no, because he didn't have a warranty due to the grey market purchase. The computers work just fine, but he's had to learn how they work via trial and error (and using the little diagrams in the manual).

Caveat emptor........

Was it possible to go to the manufacturer's website and download the user manual?
I've done that in the past when purchasing items second hand with no manual..


Nice pictures Jamdiver. How come you don't have any pictures of the sales staff?http://www.scubaboard.com/images/smilies/Standard%20Smiles/04.gif

Nah did'nt think they'd be appreciative of me taking photos of them.. :14:

As it is you raise some great points, LP has advantages and disadvantages.
For me living thousands of miles away from a LDS, issues of warranty, free parts et cetera are nill and void to me, so really my only discriminat generally on a purchase decision is price..

[cbborromeo]

Leisure Pro is my choice for gear on the internet and they also happen to be my LDS. If you read the section of the website that covers warrantees, you will see that they provide matching coverage for ALL equipment. No, you're not going to have a ScubaPro (Aladin)/Aqualung (Suunto) technician servicing your computer. However, they have some excellent technicians on staff that do the work on site and have been doing so for years without problems. I have purchased two wrist computers from them and have had no issues when I need service or replacement.

There's no techincal reason why you shouldn't buy from LP. That said, there are advantages to working with an LDS that's just a quick drive away. A good LDS provides extra services (training, group dive trips, loaner gear to try, etc.) that you just don't get from internet only shops.

[split0101]

hehehe was there the other day to pick up some dive accessories. I must say there prices are really tempting, but I really try to look away :)

I dont mind buying things from there like dive bags, travel gear, fins, snorkle, things that even if they crap out worst case Im out a few bucks. I dont know if Id trust having a tech work on my reg that he might not be certified to work (or use 3rd party parts) on.

[Web Monkey]

I am considering buying a dive computer from leisure pro. The same computer is 50% more at my local dive shop. The pros of buying through LP is the price. Are there any cons?

If it's a SmartCom (an excellent computer, BTW), the battery is several hundred dollars if you buy the computer at LP, and free if you buy it from an authorized dealer.


Terry

[MoonWrasse]

my approach too. they also own Adorama, best prices on camera stuff, fo sure.

although I will try Scubatoys next....Everyone raves.

I am getting a little attached to the LP guys barking at me...it is part of the experience.
Larry @ Scubatoys really is a gem.

If abuse is really what you want, well, isn't Scubaboard enough for you?

[hlsooner]

I bought a computer from an authorized online retailer (scuba.com) a few months ago. The computer died on the third dive in the water. Fortunately, I could send it back to Aeris, and had a new one in hand two weeks later. All dive computers are going to fail at some point, if you save some $$$ by shoppong online, get the warranty from an authorized dealer, or that cheap computer could become an expensive paperweight.

[Aloysius]

If it's a SmartCom (an excellent computer, BTW), the battery is several hundred dollars if you buy the computer at LP, and free if you buy it from an authorized dealer.


Terry

It is the SmartCom and I think I will just shell the bucks out to my LDS. I tend to have bad luck and I'd rather not have any problems when it comes to servicing or warranty work.

[H2Andy]

i've bought two computers online (one from Diver's Supply, one from Leisure Pro).
both worked out alright

LP doesn't have much in the way of customer service.

THeir prices are low

[Web Monkey]

It is the SmartCom and I think I will just shell the bucks out to my LDS. I tend to have bad luck and I'd rather not have any problems when it comes to servicing or warranty work.


It's an excellent computer, and I'd buy another one in a heartbeat, if I needed it.

BTW, don't be put off by the factory-only battery service. It's actually a huge advantage. The battery is special and very high capacity and will last you at least several years (I've got about 4+ years and close to 200 dives and it's still over 85%).

Also, because the battery doesn't need to be user-serviceable, Uwatec was able to pot the entire computer in some type of grease, and completely seal the case, which makes it as leak-proof as anything I've ever seen.

Terry

[scubadobadoo]

1) Dont imply that I am lying. I dont know you and you dont know me
2) My point was that if he bought it at a LDS or scubatoys, he would have somebody to help him to avoid many of his own mistakes

1) I don't recall implying that you were lying. The word "speculation" was used for two reasons. One, you said, "I think" and two, you are speaking for someone else so don't take it so personally. SO, I ask again. Did he try to get a refund or an exchange or did he just accept this used computer?

To Speculate: To engage in a course of reasoning often based on inconclusive evidence.

2) I'm sorry it happened but but don't complain if your brother isn't willing to ask for a refund that would have clearly been given if he hadn't used the computer yet. That is what I am implying. Then, he could take his money to the LDS and all would be fixed!!! See? That easy.

All I ask is that people back slander with clear arguments and complete stories, otherwise I have to assume another side to the story or that some piece is missing and that isn't an attack, that is good judgement. As you pointed out, I don't know you but I have shopped at LP MANY times and I do know them. My opinion about LP has been made clear and it is a "gray" matter, lol. Good luck and dive safely!;)

[Lake Mead Tony]

I also bought my comp from LP and have had no problems. I bought my BCD from scuba.com and have had no problems. It's like everybody is saying, If you have doupts, buy from your LSD.
I do buy from my LDS, but when it comes to saving $100+ on a big ticket item, it's a call you have to make for your self and live with it!!

[Randy-TDL]

Hey guys don't forget about us! We carry many of the products everybody else does and I think if you ask anyone that has purchased from us they are more than happy..

Give us a try and let me know if you think we don't make the grade! I look forward in serving you

Regards
Randy

techdivinglimited.com

[ONESPEED]

Well here is a perfect opportunity to put LP to the test. I purchased a computer from them last June that worked flawlessly until last week while diving the Spiegel Grove. The computer showed plenty of battery power prior to the dive, worked fine halfway through the dive and then the display began fading, shortly after fading the display went blank and began flashing intermittent nonsense bars, slashes and symbols. I overnighted it to LP yesterday with the warranty card and a note explaining I have numerous dives lined up, some as early as this weekend and need a comptuer A.S.A.P.

I will keep you all posted as to how this is handled by LP.

[awap]

Well here is a perfect opportunity to put LP to the test. I purchased a computer from them last June that worked flawlessly until last week while diving the Spiegel Grove. The computer showed plenty of battery power prior to the dive, worked fine halfway through the dive and then the display began fading, shortly after fading the display went blank and began flashing intermittent nonsense bars, slashes and symbols. I overnighted it to LP yesterday with the warranty card and a note explaining I have numerous dives lined up, some as early as this weekend and need a comptuer A.S.A.P.

I will keep you all posted as to how this is handled by LP.

I'll bet they will get it taken care of -- but it won't be fast. This may be a good time to take some of the $$ you saved buying from LP and get a backup. I'll take a good backup over a good warrenty any time.

[awap]

Hey guys don't forget about us! We carry many of the products everybody else does and I think if you ask anyone that has purchased from us they are more than happy..

Give us a try and let me know if you think we don't make the grade! I look forward in serving you

Regards
Randy

techdivinglimited.com

Will you sell parts kits like scubatoys does?

[The Kraken]

I'll bet they will get it taken care of -- but it won't be fast. This may be a good time to take some of the $$ you saved buying from LP and get a backup. I'll take a good backup over a good warrenty any time.

AWAP,

That has to be one of the most wonderful and logical statements I've read on the board in a long time.

the K

[Dive-aholic]

Hey guys don't forget about us! We carry many of the products everybody else does and I think if you ask anyone that has purchased from us they are more than happy..

Give us a try and let me know if you think we don't make the grade! I look forward in serving you

Regards
Randy

techdivinglimited.com

Yeah, Joel and Randy are great too. Sorry I didn't mention you guys, Randy. I've bought lots of stuff from you, even been in the shop and met Joel. I just think of you guys more on the technical side of things and have you in that list of online sales Although you do sell lots of stuff that could be used on the recreational side too.

BTW, do you sell parts kits?

[DiveGolfSki]

All the pros and cons of buying from LP vs an authorized dealer has been discussed so far. However, once the warranty runs out (e.g. Suunto's is good for 2 years) and the computer hasn't required warranty service during that time, should it matter where you bought it? Is post-warranty service still subject to the "authorized dealer" argument?

[Marlinspike]

I would buy from an LDS I trust. I dive too often and have too much gear to be dealing with mailing stuff to Leisurepro or anyone else every time I need something done.

~Marlinspike

[Cacia]

I remind myself, I have never used a warranty, except maybe on a car. I buy things from LP. Ask them about it, write the person's name and what they say on your paperwork.

[Web Monkey]

All the pros and cons of buying from LP vs an authorized dealer has been discussed so far. However, once the warranty runs out (e.g. Suunto's is good for 2 years) and the computer hasn't required warranty service during that time, should it matter where you bought it? Is post-warranty service still subject to the "authorized dealer" argument?

Depends how long the warranty is.

Uwatec SmartComs come with free batteries for life, so in that case, it does matter.

Terry

[WaterWayne]

...(LP) they also own Adorama, best prices on camera stuff, fo sure...barking at me...part of the experience.

Ah, that explains a lot. I've dealt with Adorama and have gotten unmatchable deals from them in multiple thousands of bucks of purchases. They've always been honest and accurate. My gear has not been gray market -- (unused) warranties have always been (apparently) valid, all documentation in order, etc. But Adorama finally realized that the faster and more abruptly they talk, the slower and more courteously I'm going to talk. Must have driven them nuts. That's when they apparently dragged out a "Customer Service 101" job aid and have made a point of wishing me a nice day. For them, it seems the equivalent of a bear hug over the phone.

OTOH, if you ever have the pleasure of dealing with Scubapro's Larry in person, as I did a couple of weeks ago in a compact yet thorough lesson in underwater photography, you'll enjoy a thoroughly knowledgeable yet down-to-earth, non-sales approach. My buying decision was clinched right there and then, no further research needed.

[ProfessorAronnax]

Ohhhh, that's what Adorama is

[cal776]

I'm a happy Lesiure Pro customer. I got a great price on my Suuto Vyper, which has performed flawlessly. I would, of course, prefer the manufacturer's warranty, but Leisure Pro's own warranty appears to be a decent substitute.

For non-mechanical gear, I would be even less reluctant to buy from Leisure Pro.

[nyprrthd]

which computers - Suunto, I'm guessing? You can download PDFs of any of their manuals in whatever language. Look in the Download Center under Customer Service on suunto.com.
That's what I told him to do. Great minds think alike! :D

[DiveGolfSki]

Depends how long the warranty is.

Uwatec SmartComs come with free batteries for life, so in that case, it does matter.

Terry

So outside of ScubaPro, the others don't have a "batteries for life" clause (e.g. Suunto). In those cases, it doesn't matter?

[dbg40]

I really don't get the whole hysteria thing over the warranty. I have never had to use one yet on a quality product. That's why there top end. Example, local shop selling dbl 80's set up, 790.00. I piece them out from LP and Divers supply, 530.00. Same exact set up, do the math,, I win. In the event somthing gives up the ghost prematurely, and I get boned on it, I still win. Combine all the money I have saved in the past on better deals, I can take quite a fiew hits and still come out on top. Fact is. I havent taken a hit yet!

[Hoosier]

So outside of ScubaPro, the others don't have a "batteries for life" clause (e.g. Suunto). In those cases, it doesn't matter?


The warranty and free part promotion are two different things. The Free Part Promotion is only limited in the North America, not other world.

Are you sure that Sunnto only provides two year warranty. I think it is the life time warranty though....

I have to admit that LP is a valuable source for some items that aren't warranty sensitive. I think the regulator and computer are most warranty depenant ones. For example, that is the only reason why the major brands provide the "Free Part" Promotion on the regulator in the North America. Yeap... They know how market goes.

[aedavidson]

I have bought from LP several times, only once did I have a warrenty issue. It was on a Henderson suit and they took care of it no problem.

On a different note. I was in N.Y.C. last summer on business and had a dive trip coming up so with a free few hours decided to take a cab down to Chelsea and check out L.P. the staff was a bit of a surprise. I can see what some of the previous posters were illuding to. They took great care of me in the shop as well.

[tracker]

Ditto on ScubaToys

[ffde31]

I have ordered several times from LeisurePro, and to date have had excellent service. You only have so much money in your pocket, why do I want to OVERPAY on everything from my LDS???? Why can't my LDS be more competitive. My .02.

[Codyjp]

scubatoys or scuba.com for everything. They are legit and will work with you on the prices. I like cheap prices but refuse LP, they just seem like crooks.

[jbt]

I have ordered several times from LeisurePro, and to date have had excellent service. You only have so much money in your pocket, why do I want to OVERPAY on everything from my LDS???? Why can't my LDS be more competitive. My .02.


I recently made this decision myself. I had a choice, I could either buy a near complete outfit from scubatoys or buy minus a few things from my LDS. I ended up paying more with my LDS. Yes the price difference is frustrating, however I viewed my purchase as investing in a relationship with my LDS.

In the course of my purchase I spent 3 hours in the shop, even though I already knew what I wanted. We talked abut everything from the proper method for purging my bc if ai have trouble, to dive boats in NJ.

Being a new diver, I need the close personal contact of a good LDS. They have experience I don't. They also have rental great and strangely enough air compressors.

Howver if you want to blame somebody for high prices, blame the manufacturers who set minimum retail prices.

[Lake Mead Tony]

I bought my React Pro from Leasure Pro. I do support my LDS but like people have been saying, on a big ticket item, Why not save as much as I can. Back to the thread, I have never had a problem returning anything and the items come within 2 - 3 days after the order.

[ocrmaster]

Scubatoys.com all the way.

[mrjimboalaska]

I would buy from an LDS I trust. I dive too often and have too much gear to be dealing with mailing stuff to Leisurepro or anyone else every time I need something done.

~Marlinspike
I'm an LP buyer, Don't get me wrong, I try to kick some $$$ to my LDS every now and then, but since they took 6 weeks(and many excuses) to service my regs, I can send them to Genesis and get them back in 2 weeks, where is the benefit?......

[divo]

DiveGolfSki... love it.. my 3 favorite activities.. Okay, 3 out of 4.

[ProfessorAronnax]

In the final analysis, with so many different dive gear buying options, the consumer wins-which is a good thing!

[lenexadiver]

I've bought many things from LP over the years. Never had any problems. Having said that, I've developed a good relationship with my LDS, were I buy most of my more exspensive gear. They have always been very good about working with me on prices, evan to the point of matching LP prices in alot of cases. Ask your LDS about better prices, they may be willing to help.

[jdarnall2001]

While my husband and I bought some of our equipment from our LDS we also purchased some from Leisure Pro. We have had no problems at all with the gear we bought from them and saved a lot of money along the way. JMHO.

[jbt]

I'm an LP buyer, Don't get me wrong, I try to kick some $$$ to my LDS every now and then, but since they took 6 weeks(and many excuses) to service my regs, I can send them to Genesis and get them back in 2 weeks, where is the benefit?......

I have gone through 3 LDS's to find the right one. I am blessed by the large number of them in my area. If you don't like their service go to another if you can.

[Blueskys4ever]

After price, most people look at service. I have made purchases with both shops. ScubaToys ships the product fast. ScubaToys is more centrally located in the middle of the country. I prefer ScubaToys for most items

[Cacia]

One thing I have noticed! I have never lived in the midwest, "fly-over country", a snotty reference made by the LA/NY/east coast crowd.....but you can get no better customer service, region-wise. If all things are equal (like my Halcyon issue), I find a midwest dealer and have never been dissapointed. Something about the work ethic there just is very consistent when it comes to customer service. (think Ikelite, etc)

Often I go on websites "locate dealer" and pick a midwestern location. (There I go, profiling again!) We are hurting here on Oahu in the retail category to be honest. Local business is not really valued due to the transient nature of the market, tourists flooding in every day.

LP has always been reliable and inexpensive for me....I plan to use Scubatoys or Phil's company in the future. The Aqualung thing and the way he has spoken up and gone out on a limb have impressed me. It can be a cut throat industry, IMO. Nice to see some ethics and logic.

[NYC-Diver]

Buying from LeisurePro is no problem. Just, don't be the person, who goes to your local dive shop, picks the the salesman/divemaster's brain for an hour about the pros and cons of every model, walks out, and then buys it over the internet.

If you buy online, you should do your research online.

Local diveshops are being killed by people who waste their time getting the best professional advice about products and then taking their business elsewhere.

[Cacia]

the people in the shops here don't know much anyway, so that should not be a problem. Living in Hawaii? making minimum wage? how much can they really know at 20 years old working part time? You are lucky if they know what an inflator is. You are not really wasting their time, they are usually learning just getting the chance to have a conversation with a diver. I have not noticed customers bringing their illustrious careers to a screeching halt. Yea, haven't seen them abused as a resource much, to be honest.

Normally, on Oahu, they are just something to walk around. With a couple noted exceptions. "best professional advice"...never had any from a diveshop employee ever. Now, boat captains, Instructors...different story. Shop employees just push what they want to sell you..like getting real estate advice from a realtor...yikes.

probably your best source of advice is right here on SB.

[Dive-aholic]

Buying from LeisurePro is no problem. Just, don't be the person, who goes to your local dive shop, picks the the salesman/divemaster's brain for an hour about the pros and cons of every model, walks out, and then buys it over the internet.

If you buy online, you should do your research online.

Local diveshops are being killed by people who waste their time getting the best professional advice about products and then taking their business elsewhere.

I agree you shouldn't walk into an LDS and pick the salesperson's brain, but for a different reason. Usually, all they know about is the limited supply of gear they carry in the shop. They will talk down the brands they don't carry. How is this "the best professional advice"? It's biased and often wrong just because they're trying to make a sale. I agree, do your research on line. And talk to other divers. That's where you'll get the best advice.

[jbt]

Folks,

I would not hesitiate to buy small things from scubatoyz vs an LDS, depending on the LDS. The problem is if you don't know what you want, looking at a picture on line is a poor substitute. You will eventually have to go into an LDS and try it on, feel how it fits, etc.

I know of one LDS who he will not sell you something if he doesn't think you need it. I even told him before I went out on a trip to dutch with a class of his that I was renting some gear from another LDS, because he was too far away, His reponse was sure I understand. I told him I wanted to buy a zeagle flathead XP, more expensive and environmentally sealed, he said....WHY you going to do any ice diving? Buy the less expensive flathead.

It's all in who you find, you might pay a little more, however the advice and support of a good LDS is invaluable. Plus, who are you going to dive with if you don't have any contacts in your local dive community?

[sasscuba]

I am considering buying a dive computer from leisure pro. The same computer is 50% more at my local dive shop. The pros of buying through LP is the price. Are there any cons?


I buy anything I don't need warranty for through LP and everything else from scubatoys:D

[ProfessorAronnax]

Value is perception. Buying something with a warranty for more money may be a good value for some, whereas buying something for cheap without may be a good idea for others.

[awap]

LP has great selection and prices. But they refused to sell me what I was looking to buy (service kits) so I needed to find other sources who would meet my consumer needs. Now I only buy from LP when I can't find what I want at a competetive price from my other sources.

[efekete]

I'm a happy LP customer, just bought a gekko, they even sent me a spare spanish instruction booklet with it, and save over 100 bucks in the process. couldn't be happier.

Kind regards

[joeabroad]

The lack of a factory warranty is not a problem--until it is a problem. I have had the bad luck to need to replace my Veo200 twice under the original warranty. After about 40 dives the display faded to the point where I couldn' read anything. The LDS replaced it on the spot, no questions asked. During my second dive with the new computer it flooded. (These things happen, I guess.) The LDS sent it to Oceanic, and Oceanic sent back a new one within a week. Somehow I don't think LP would have made things quite so painless. And yes, I do buy from LP--whistle, light, knife--stuff like that.

[pilot fish]

Bought my Oceanic DataMax Pro Plus from my LDS, which came with a mfg warranty, of course. On a dive on the USS Spiegel Grove my puter did not work at depth, because I failed to rescroll after it was off for an hour, did not realize that at the time. I called them and they said send it back with your proof of purchase. Within 7 days they sent me a new one. With that new puter, several months later, while diving from a boat in Saba, I left my puter in the direct sun, it came out of my BC pocket, a no no. When I tried to access water temp it gave me straight lines and no temp. I called them and said all other features were working except that, they said, send it back and we'll look at it. We don't want to take any chances. The sent me another new one. Do you think Leisure Pro would do that, or Oceanic be able to do that after you bought it from an unauthorized dealer like Leisure Pro? I think not.

Two things, well, three, buy an Oceanic puter -they stand behind the gear they make and sell, buy from a place that will give you a mfg warranty, it can be very costly later on if you don't, if something were to go wrong with your grear, and don't do the dumb things I did with your puter.

[truemetal]

Well, after reading all the nice things about the ScubaToys I tried to order a Tusa Imprex Pro BCD from them. Although my order was accepted, I got a voicemail today saying that that BCD was discontinued and they would like to offer me some other one for a "little extra". At the same time this BCD is still available for order at their web site. Sorry guys, but this is just a sleazy marketing and a false advertisement at it's best... Good luck with ScubaToys, but I doubt I will order from them again.

[Babydamulag]

As with any merchant......you get what you pay for. I have used (I think) every internet based SCUBA gear reseller and I found that LeisurePro and SCUBATOYS provide the best values. A dead even heat between the two. So, having said that.....time to go diving.

[Dive-aholic]

Well, after reading all the nice things about the ScubaToys I tried to order a Tusa Imprex Pro BCD from them. Although my order was accepted, I got a voicemail today saying that that BCD was discontinued and they would like to offer me some other one for a "little extra". At the same time this BCD is still available for order at their web site. Sorry guys, but this is just a sleazy marketing and a false advertisement at it's best... Good luck with ScubaToys, but I doubt I will order from them again.

I've ordered from Larry several times with no issues. I usually call him because my orders are not always simple. As for a discontinued BCD on the site, as far as I know, Larry maintains the site himself. Things like that can go by unnoticed easily. I can vouch for ScubaToys that they do not intentionally conduct sleazy marketing and false advertising. I've even been in the store in Texas. It's a top notch operation.

[ocrmaster]

I've ordered a lot of gear from Larry and Joe.
They either match or go a little lower than leisurepro.com
The great thing about Scubatoys.com is that as a SB member you get extra discounts.

Dude you can't blame them if they run out of stock of something.

[nyprrthd]

I also think that scubatoys is great; but no one is perfect. Managing so many sku's on a website is not an easy task, and I doubt that Larry and Joe would use a discontinued/out of stock item to "sell up." They're more apt to ask you why you think you need something that might be superfluous.

I've had good experiences with scubatoys, scuba.com, and joediver.com. The only unsatisfactory online purchase I've made was with bestonlinescuba.com. They should take a lesson in customer service from the others. I've added Phil Ellis's website to my shopping comparisons, because he seems to be a stand-up kind of guy.

[scubatoys]

Actually what happened in this case is we had a bunch of sales over the holiday weekend, and the particular size of that Tusa BC... we ran out of. Tusa is bringing out the new version of it on the 15th of this month... and we will gladly substitute the new version (which retails for about $50 more) at no charge, or offered to maybe switch to a Zeagle Brigade... which would actually be $25 less money...

If Andriy wants to give a call and as for Joe or Larry, we'll be more than happy to work out whatever we can to makes sure you get a product you like at a good price - we just ran out of that one before we took the size off the web... Sorry.

But a bait and switch would be shoot a low ball price on something and try to talk you up in price. The zeagle brigade would actually be less! Or we can cut you a special deal on any other BC you'd be interested in. That's how we do business... Just an honest mistake due to the holiday that I hope you won't hold against us.

[MoonWrasse]

Actually what happened in this case is we had a bunch of sales over the holiday weekend, and the particular size of that Tusa BC... we ran out of. Tusa is bringing out the new version of it on the 15th of this month... and we will gladly substitute the new version (which retails for about $50 more) at no charge, or offered to maybe switch to a Zeagle Brigade... which would actually be $25 less money...

If Andriy wants to give a call and as for Joe or Larry, we'll be more than happy to work out whatever we can to makes sure you get a product you like at a good price - we just ran out of that one before we took the size off the web... Sorry.

But a bait and switch would be shoot a low ball price on something and try to talk you up in price. The zeagle brigade would actually be less! Or we can cut you a special deal on any other BC you'd be interested in. That's how we do business... Just an honest mistake due to the holiday that I hope you won't hold against us.

Before websites there were catalogs sent by mail. I recall several times ordering from a catalog only to be informed the item was no longer available.
I guess that's one of the downsides of the instant internet, that there's an expectation everything happens in realtime.

Well, hopefully the poster will call back, maybe they'll save some money and get a better product ;)

[Babydamulag]

I wonder how a reseller can get items (bulk quantities too) and sell them if they are not an "authorized" dealer.....hmmmmm..........Is it kinda like "grey-market rolex watches?

[dbg40]

For me, it's all about geographic location. LP is king yet again. I ordered 2 new tanks, and a set of OMS bands. Standard UPS is one day, and the total was 375 bucks. Add a sea elite manifold from Divers Supply, (150$ shipped) and you have a nice little set of AL doubles for about 500 clams. The same setup locally is nearly 800. If Larry were a little closer, he would have my buisness. But the shipping cost would be a little more, and like I said, place an order before 2pm, and it's on my doorstep by 3pm the following day with standard shipping. On a different note, Divers Supply has also treated me VERY well on every transaction made. They could'nt be nicer, or more patient on the phone, and it's where i go for any sea elite stuff I need. Where else can you buy a good manifold for 135 bucks? I have 4 of them, 2 being used, and 2 just because the price was right. Not to mention the can lights they were selling under the sea elite name (salvo) for 435$. Tough act to follow!

[The Kraken]

I like working with ScubaToys, also.

ST's pricing, coupled with the ScubaBoard member discount easily offsets the shipping charges.

Plus, the 8% sales tax on higher end gear is generally considerably more than shipping charges.

the K

[nyprrthd]

I wonder how a reseller can get items (bulk quantities too) and sell them if they are not an "authorized" dealer.....hmmmmm..........Is it kinda like "grey-market rolex watches?
There is a current thread that has the grey market as one of the key points. The original thread was pulled, because Aqualung threatened to sue a dealer that they eliminated if he kept complaining about them on the board. He was trying to compete in an unfair marketplace, and sold things below the mandated "minimum sales price" set down by Aqualung. In the meantime, Aqualung lets LP do whatever they want, using the excuse that LP is an unauthorized dealer; but it seems that they've done nothing to stem the flow of goods to LP, or other grey market sellers. Many of us have filed complaints with the FTC to try to get them to put a stop to what we feel is an unlawful control of retail prices (price fixing). We don't care if LP sells things without a warranty, but the LDS and other retailers should be able to compete, and sell things at a discount if they feel it is right for their business. It's called free enterprise.

Here's a link to the thread:
http://74.52.40.173/showthread.php?t=141594

[Lekima]

After a number of years away from diving I am back and later last year I started to look for new gear, since then I live in Taiwan and due to the lack of quality LDS' (and inflated prices) here I decided I would purchase my new gear in N. America. I have used LP twice in person, Scubatoys twice (online) and another online vendor twice. I pass through NYC on occasion so for me to actually touch and feel the gear I see online or in magazines LP was a no-brainer for me. I have been to a few other stores in NYC and found the prices high and the staff not so friendly. On my few visits to LP they have been easy to deal with (although I feel you need to know a little of what you want or understand gear a little more at LP as the salesmen are salesmen and not necessarily divers) having said that I have no problems shopping there. My experiences with scubatoys have been top notch. I had one order shipped to NYC and another to Taiwan which I must say was great, the shipping charges were quite low and I received the package in 3 days (in time for a liveaboard trip to Thailand). On the phone they were extremely helpful and made sure I got what I wanted and needed (I bought a BCD and a computer plus a few small thingies).

Since I live in Taiwan and do not trust the local LDS at all, I have a little choice but to use online vendors. I did research and picked scubatoys and LP(this one because I can go in the store and price). Next I want to buy a new reg, I currently have a dacor viper america (I am sure I will get negative comments for this but I bought it as a temporary reg as it was very very cheap about $90 new so if I get one year out of it I will be happy) but because of warranty issues for online I am not sure what to buy next. I spend time throughout South Easy Asia so potentially I would get my reg serviced in different places so ease of getting service is an issue for me.

Just my experiences online!!

[Cacia]

nyprrthd

you are right, and because of that

I tried to order what I needed today from Scubatoys (I will try again) but they do not carry Suunto item I needed. Suunto is the only thing Aqualung reps that I want. (the titanium band)

[MoonWrasse]

you are right, and because of that

I tried to order what I needed today from Scubatoys (I will try again) but they do not carry Suunto item I needed. Suunto is the only thing Aqualung reps that I want. (the titanium band)
Ebay, LP whatsa difference?

[Cacia]

smarts. e-bay is too much of a challenge for me intellectually. Plus, you need an attention span.

[BrianV]

I read through the first couple of pages and wanted to post my feedback on LP:

I bought a tusa spg for my g/f on LP and we didn't use it for 90 days. When we first took it diving we did a 100' dive and it registered the max depth as 80' so it was clearly out of tune.

I called LP, they told me to send mine in and they'd send one back, shouldn't take more than 3 weeks total. I told them I was leaving on a trip in 1.5 weeks and needed faster turn around. They said put it in the notes and we'll take care of it. Needless to say I had a brand new part 2 days before I left for my trip.

Of course returning products is going to be better at your LDS, but before people totally knock LP, their service is as good as just about any online retailer (for any item). I've bought many things from them, typically things that don't need repair or service (wet suits, accessories, etc.). I did buy my BCD there and that one SPG, but that was more because they had the specific pieces I wanted.

I'll always buy my regulators at my LDS for the servicing reasons.

[rvagrad77]

I'm a big fat guy and Was Trying to find a Off-the -Shelf Wetsuit that would fit. Larry sent me two to try on and said keep the one that fits. Now that is service

[K9trnr]

I called LP, they told me to send mine in and they'd send one back, shouldn't take more than 3 weeks total. I told them I was leaving on a trip in 1.5 weeks and needed faster turn around. They said put it in the notes and we'll take care of it. Needless to say I had a brand new part 2 days before I left for my trip.



I had a similar thing happen, and their warranty service was fast and got the item back to me before my trip out of country. That being said, I always make sure to buy plenty from my LDS as well. LP can't fill my tanks, so I make sure to buy what I can at the LDS even if it's a little more expensive. I won't pay twice the price for something, but if you pay $40 instead of $30 for something, it's probably worth giving the money to your local store.