Ikelite Did It Again!

PapaBob

ScubaBoard Supporter

ScubaBoard Supporter

Messages

801

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2

Location

Boca Raton, Florida

• Nov 8, 2006

• #1

I recently sent a piece of equipment to Ikelite for repair. It was past warranty, well worked, and it would be unreasonable to expect Ikelite to replace it. I got the dreaded message that repair was not economical. Ike offered to sell me a replacement at a very reasonable price. Turn around was exceptional. I remain a happy customer. FYI.

—Bob

 

Fastmarc

Just drifting along...

ScubaBoard Supporter

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1,697

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566

Location

Kingston, Jamaica

# of dives

200 - 499

• Nov 8, 2006

• #2

Most often we only hear when service is bad. I'm happy to see a good report.

 

O'Malley

Contributor

Messages

533

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Location

Chicago (West Loop)

# of dives

500 - 999

• Nov 8, 2006

• #3

Reassuring news, I just sent my DS 125 in for service...the folks at Ikelite were very helpful when calling in for status.

 

1_T_Submariner

Contributor

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Location

Pontiac, IL

# of dives

500 - 999

• Nov 8, 2006

• #4

Good To hear. I am considering lights etc....

 

sunkarm

Contributor

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377

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Location

New Zealand

# of dives

100 - 199

• Nov 14, 2006

• #5

i hope they will also b great to me when i need to service my housing

 

Bob3

Contributor

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4,111

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Location

Migratory: CA, WI, MI, FL

• Nov 14, 2006

• #6

I've always received exceptional service from the good folks at Ikelite as well, even back when they had that little "fire problem", it didn't seem to slow them down very much.