Has anyone had positive or negative experiences with purchasing from Scuba.com???
In the past I had purchased snorkeling equipment from them and everything went OK. Recently made a scuba equip purchase and have had difficulty getting a return/replacement for a manufacturer's defect.
I learned that while their Sales department is open every day, their Returns department is only staffed on Mon, Wed, Fri after 10 a.m. PST.
They received my returned item on Friday, January 5th and I'm still waiting to get a straight answer and resolution. On Friday, Jan. 12th I was told that I need to speak with someone named Reggie on Monday, Jan. 15th to get the final word. I've never received a return call or email and the only contact has resulted from me picking up the phone.
They don't have a presence here and doing a search for "scuba.com" returned every mention of "scuba"...which is a lot as you would expect.
In the past I had purchased snorkeling equipment from them and everything went OK. Recently made a scuba equip purchase and have had difficulty getting a return/replacement for a manufacturer's defect.
I learned that while their Sales department is open every day, their Returns department is only staffed on Mon, Wed, Fri after 10 a.m. PST.
They received my returned item on Friday, January 5th and I'm still waiting to get a straight answer and resolution. On Friday, Jan. 12th I was told that I need to speak with someone named Reggie on Monday, Jan. 15th to get the final word. I've never received a return call or email and the only contact has resulted from me picking up the phone.
They don't have a presence here and doing a search for "scuba.com" returned every mention of "scuba"...which is a lot as you would expect.