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View Full Version : Is Divers-Supply.com an Authorized Oceanic/Aeris dealer?



reservecops
May 10th, 2007, 11:33 AM
Sorry if this is the wrong place for this, but ... I'm new to diving and am looking to purchase my own gear. I am pointing towards various Oceanic and Aeris components.

On the Oceanic website, it says that all authorized dealers (store and online) are identified with the "Authorized Shop & Buy" logo on their webiste.

I see a bunch of advertisements on THIS website for a place called 'Divers Supply' ( www.divers-supply.com (http://www.divers-supply.com) ) and they offer Oceanic and Aeris equipment.

I do not, however, see the "Authorized Shop & Buy" logo on their site, nor do they come up in the list of authorized dealers when searching for them on the Oceanic website.

Is www.divers-supply.com (http://www.divers-supply.com) an authorized Oceanic and/or Aeris dealer?

I want to make sure I'm not losing out on any warranties by purchasing products from non-authorized dealers.

Thanks.
rc

aquaticmatt
May 10th, 2007, 01:16 PM
Divers-Supply.com is an authorized dealer for both Aeris and Oceanic.

reservecops
May 10th, 2007, 01:22 PM
Divers-Supply.com is an authorized dealer for both Aeris and Oceanic.Thanks.

I wonder why the Oceanic/Aeris website does NOT list them when searching for Authorized Dealers, though ... :confused:

aquaticmatt
May 10th, 2007, 01:33 PM
They should be, probably a human error. Might want to ask Divers-Supply if you call them.

nivla80
May 10th, 2007, 01:46 PM
Yes they do. When get your gear and register them online via "my Dive locker" on www.oceanicworldwide.com, Divers-Supply is listed..

Also, Divers-supply has great customer service.

Good luck!

mike_s
May 10th, 2007, 02:02 PM
Thanks.

I wonder why the Oceanic/Aeris website does NOT list them when searching for Authorized Dealers, though ... :confused:


It does list Divers Supply as an Authorized Dealer. (for their several stores).


See http://www.buyoceanic.com/locator/results.aspx?state=GA for the stores in Georgia.






I do not, however, see the "Authorized Shop & Buy" logo on their site, nor do they come up in the list of authorized dealers when searching for them on the Oceanic website.




Putting the Oceanic "Shop & Buy" Logo in any shops website doesn't mean crap. There have been "grey market" dealers before that were not Authorized Dealers put that on their website before. So even though Oceanic says to look for it, don't trust it.

Asking here or looking on the "DEALER LOCATOR" on the Oceanic website is the way to go. (actually asking here is not an "official answer" but lots of folks can point you to the authorized source of info).

Personally, I think it's kinda stupid of Oceanic to "require" dealers to put that logo on their website, because it really doesn't mean anything. I could put is on my website and it still doesn't mean anything. Lots of dealers don't bother putting it on their website.

Fordan
May 10th, 2007, 02:06 PM
It looks like they're authorized to me. It appears that www.divers-supply.com is the online presence of a chain of physical stores (based on their help page (http://www.divers-supply.com/help.asp)), and tossing in the Zip code of their Charlotte shop into Oceanic's database show them listed (http://www.buyoceanic.com/locator/results.aspx?zip=28217).

hunter991
May 10th, 2007, 02:26 PM
There are two shops that show up if you do an internet search for divers supply. One is basically the divers supply you are talking about. It is a chain of stores. Another is sort of a commercial divers supply, but still operates under the same name.

Brent
Sink or Swim Scuba
(another authorized Aeris dealer)

mike_s
May 10th, 2007, 02:34 PM
To clarify the confusion about their stores, the Macon GA store is their main headquaters store. This is where their http://Divers-Supply.com online-store operation is run out of.

They also have smaller stores in the Atlanta area, Charlotte, Florida City, Jacksonville, and Tampa. See URL for locations - http://www.divers-supply.com/Divers-Supply-Locations-s/106.htm


However, it is possbile that not all locations carry all their brands. For example, their Tampa location doesn't carry Atomic products. (most likely there was another Atomic dealer already in that territory before they sold the products).

reservecops
May 10th, 2007, 02:49 PM
It does list Divers Supply as an Authorized Dealer. (for their several stores).

See http://www.buyoceanic.com/locator/results.aspx?state=GA for the stores in Georgia.If you use the "Find an Authorized Dealer in your Area" box, you get all their stores (physical locations).

However, if you use the "Find an Authorized Online Dealer" search, they are NOT listed.

They don't have to be listed by Oceanic as an ONLINE dealer in order to be authorized to sell the product ONLINE (as opposed to in the stores)?

reservecops
May 10th, 2007, 02:56 PM
Putting the Oceanic "Shop & Buy" Logo in any shops website doesn't mean crap. While I agree that anybody can plaster a logo on their website, the Oceanic website states the following:


PLEASE NOTE: If you purchase any Oceanic product online from a site that does not display this logo, you are purchasing from a non-authorized dealer. When you choose to buy from a non-authorized dealer claiming to carry Oceanic products, you are taking a RISK! How do you know what you're getting? Or even if you'll get anything at all? Save yourself time, money, and embarrassment. MAKE SURE YOU BUY FROM AN AUTHORIZED OCEANIC DEALER... EVERY TIME. Click here for an Authorized Oceanic Dealer. (http://www.buyoceanic.com/locator)Considering this, one might think that it would be prudent for an authorized dealer, like Diver's Supply, to have that logo on their website -- regardless of whether or not some fraudster ALSO displayed it.

But that's neither here nor there. Thanks for the info.

mike_s
May 10th, 2007, 03:45 PM
If you use the "Find an Authorized Dealer in your Area" box, you get all their stores (physical locations).

However, if you use the "Find an Authorized Online Dealer" search, they are NOT listed.

They don't have to be listed by Oceanic as an ONLINE dealer in order to be authorized to sell the product ONLINE (as opposed to in the stores)?


Actually, Oceanic does this slighly different than most manufacturers...

To go back a ways, when online dealers came online, brick-n-mortor shops would complain(whine) to manufacturers that they couldn't compete with the internet. Oceanic's solution to this was an option to allow any dealer sell oceanic products directly from the Oceanic website and to have each LDS listed independtly with online Oceanic stores. Participation was optional. This is their "Shop and Buy" program

This took care of the *whine* problem from the LDS's. They had an option to use. I'd say most don't participate in having their store in Oceanic's site. (Edit: actually it didn't take care of the whine problem... but gave Oceanic a defense against the whine)

However, I'd say that most of the "big internet shops" that sell Oceanic don't use the Oceanic site for point of sale, but their own website. This is true of Divers Supply, etc.

So this is why you see some shops listed as Authorized Online and others not. It's because it's the ones who have their sites actually on the Oceanic website for point of sale.

(it's kinda confusing....)

fjsala
May 10th, 2007, 03:46 PM
I bought all my Aeris/Oceanic gear from divers-supply.com, as stated before they are an authorized dealer and their Macon GA HQ location will appear on Oceanics website when you register your gear.
I thought their service was outstanding, and not to mention Oceanics as well.
My wife's Alpha 8/PX3 reg was making a weird hissing sound, I wrote Oceanic Customer Service an e-mail, within hours they provided a Return Authorization and winthin four days I received a new one.
Big thums-up to both Oceanic and Divers Supply.

reservecops
May 10th, 2007, 10:40 PM
I appreciate all the information, folks. Thanks again.


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