Aeris Epic Question

I have an Epic computer that I have one small issue with. Whenever I do the PC download it finds all my dives on the computer. When it tries to download though I get the download complete and some dives ARE downloaded but many of them continue to say state: In Queue.

Most of the time if I try and re-download these dives continue to say In Queue and never download into the dive log.

I never have this particular problem with my Atmos AI though. Have you seen this particular issue and if so are there any recommended fixes? I also had sent an e-mail about this problem to Aeris Technical support via the web-page but I never received any response to that e-mail.

Thanks,

Gary Hicks
SDI Instructor 10924

I see no response on this. Is this something that anyone else has come across? I get the same issue on multiple PCs and I have tried multiple versions of the software as well except for the new one that just came out.

In addition I had sent my Epic in on the Recall and this problem existed prior to the firmware update on the Epic and it continues with the newer firmware.

Thanks,

Gary

I've got the same exact problem with an Aeris Epic. No resolution yet.

John

Please contact David at 800-647-0605, ext. 764 or ddrisdale@diveaeris.com.