chipwd
Contributor
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I have an Abyss O2 analyzer and I had to replace the sensor so I bought one from TDL on-line. When it came I installed it but the sensor indicator stayed on the screen. I read the booklet that came with the analyzer and it said the indicator meant the sensor needed to be replaced.
So I contacted Joel from TDL by email and he quickly responded. I asked if he knew of any things I could try to get the sensor indicator off the display and he told me to turn the unit off and remove the sensor and then put it back in and turn it on. I did but the indicator was still there so he told me he thought the sensor was bad and he would ship me a new one.
Great service.........except it is now over a month later and still no sensor and even worse, no response to several emails to him asking what is going on.
I have purchased several things from TDL in the past without any issues and I've heard good things about them but I am severely disappointed at this point. I've even called them (no answer) and left a message on their machine but still no response.
What can I do now?
Anyone else ever had a bad experience with them?
I hate bad-mouthing someone but after 4 unanswered emails and 1 unanswered phone call and I feel like I have no where else to turn.
So I contacted Joel from TDL by email and he quickly responded. I asked if he knew of any things I could try to get the sensor indicator off the display and he told me to turn the unit off and remove the sensor and then put it back in and turn it on. I did but the indicator was still there so he told me he thought the sensor was bad and he would ship me a new one.
Great service.........except it is now over a month later and still no sensor and even worse, no response to several emails to him asking what is going on.
I have purchased several things from TDL in the past without any issues and I've heard good things about them but I am severely disappointed at this point. I've even called them (no answer) and left a message on their machine but still no response.
What can I do now?
Anyone else ever had a bad experience with them?
I hate bad-mouthing someone but after 4 unanswered emails and 1 unanswered phone call and I feel like I have no where else to turn.