Problem with PC interfacing with Wisdom

JermD

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• Dec 3, 2008

• #1

Just wondering if anyone has had problems with trying to interface with the Wisdom; i.e. downloading dives? I initially installed the software and drivers last year and downloaded my dives to-date with no problems. I've recently tried to download my latest dives using the same software installation but am getting problems talking to the Wisdom. I'm using the same PC, same cable and same Wisdom. I'm using Windows XP and have tried installing the software/drivers on my Windows 2000 PC and downloading but getting the same problem. The error I get is:

"This USB cable is not compatible with WISDOM. Please exit program and exchange with appropriate UBS cable."

[Yes, the error does say "UBS", it's not a typo on my behalf]

The contacts look clean on the Wisdom and the cable is not damaged in any way. I'm very confused as it has worked previously with no problems. I appreciate any help.

 

Sherwood SCUBA rep.

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• Dec 8, 2008

• #2

I forwarded your issues onto the engineer. They have given us a new Driver, I am hoping it will be posted on the site later this afternoon.

Sherwood Scuba Rep.

 

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JermD

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• Dec 17, 2008

• #3

Have downloaded the new version of the software and it works a treat! Still don't understand why the old version stopped working though.

Thanks for your help.

 

chicken197

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• Dec 17, 2008

• #4

How new is the driver? My interface works occasionally, when it wants to, as long as the planets are in alignment ect., very frustrating. How can I tell if I have the old driver or need the new one?

 

Sherwood SCUBA rep.

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• Dec 17, 2008

• #5

I would reccomend upgrading to the new driver. There seems to be a lot of improvements to it.

 

AndyDragon

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• Dec 18, 2008

• #6

Is just the driver updated or the computer interface application as well?

 

kuma1720

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• Dec 18, 2008

• #7

Seems that they have updated the entire program. Thank you everyone for keeping tabs on this since I most likely would have experienced some of the same issues. Just downloaded the updated software.

 

fisheater

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• Dec 19, 2008

• #8

kuma1720:

Seems that they have updated the entire program. Thank you everyone for keeping tabs on this since I most likely would have experienced some of the same issues. Just downloaded the updated software.

Click to expand...

Cool.

Could you post a review of the new features/changes?

 

chicken197

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• Dec 19, 2008

• #9

The USB driver has not been updated as far as I can tell. The current driver for Vista was posted on 5/19/08.

The interface software has been updated as of 12/8/08. Open your Sherwood program, click help, then click about. If your version is not 2.0.4 then you will have to go onto the Sherwood website and download the newer version.