Leisurepro transgressions

[theslyfox01]

I recently posted a thread on scubaboard detailing some problems a friend of mine and I have had with an order currently being shipped to our home in Melbourne, Australia.

I don't doubt that Leisurepro is a decent company with in general a strong rapport with customers and a good history of customer service, however Alex and my experience to date has not been a pleasant one.

Here is a basic rundown on how things proceeded to date..

Alex and I browsed the Leisurepro website, and Alex send off some emails requesting information on various products and general information, after a delay of a few days for feedback (understandable because they must have a large volume of new mail a day) we placed an order. A receipt was issued for this order however we changed the order do to Leisurepro advising us a regulator we wanted was out of stock.

After changing our order Leisurepro issued us another receipt, however they had made errors on our order (accidentally leaving off a dive computer) so we called LP at 11pm local time, 9am New York time and arranged to have the order corrected.

Our sales assistant explained the order would leave later that day via FedEx. This was the 22nd of May. He later emailed us and told us it shipped on the 22nd, here is a copy of the email-

> ----- Original Message -----
> From: "Ben R - Leisure Pro" <Custserv@leisurepro.com>
> To: "Alex Hurley" <thumb_boy@hotmail.com>
> Sent: Monday, May 26, 2003 5:54 AM
> Subject: Your Leisure Pro Invoice (Invoice# 5144465)
>
>
> > Hi, Alex
> >
> > this is your order & it shiped on the 22nd. we will get the fadex # &
> email
> > it to you. there is no set % on the discount. & all the items are
current
> > models.
> >
> > Enclosed please find a copy of your order.
> >
> > Thank You
> >
> > Ben Ruby <custserv@leisurepro.com>
> > Leisure Pro Ltd.
> > 42 West 18th St. New York, NY 10011
> > Tel# (800) 637-6880 Ext#306 or (212) 645-1234 Fax# (212) 691-7286
> > www.leisurepro.com
>

However the actual email receipt detailing our order said the order was sent on the 23rd, this didn't concern us either way since we wanted the package by the 30th, and with FedEx delivering within 5 business days it would arrive by the 30th at the latest.

All straight forward so far.. this is where it went alllll downhill. :boom:

From the 24th onwards, before the above email was actually sent we began trying to get hold of the FedEx package number off LP, we send a number of emails asking for it, to which we got same reply over and over again "We'll give it to you when we have it.."

We called FedEx and they had no record of the package, so I gave up on email since the responses were slow to come and were always the same, I would stay up and call LP after 11pm local time, and then wake up to call them again in my early morning, but I had no luck for 5 days.

On the 6th day of calling LP they had the FedEx package number for me. I then called FedEx this-morning (the 29th) and found out the package will not be arriving until the 3rd of June.

FedEx informed me the package was not actually sent until late afternoon on the 27th ....

QUOTE-

"Hi, Alex this is your order & it shiped on the 22nd "

:upset: :upset: :upset:

That's not the way people do business here, and its not the way its done in the US. I ordered over $US2000 of equipment and what happens, basically

at best, at severely unlikely best a large, L-A-R-G-E mistake was made in communication about what was occurring with our shipment.

The almost certain truth of the matter is we were flat out LIED to, and that is pretty disgraceful. A customer can expect good customer service from a company, but at the very least they deserve the truth and to not get that is just not on. :(

[padiscubapro]

Some things are understandable some aren't.. I'm betting he is using the term "shipped" to when the packages were ready for pickup and/or called in..

If fedex didn't show up early on friday then forget about the package getting picked up.. due to religious observance they close very early on fridays and closed saturdays.. this past monday was a holiday so no shipments would have went out.. so the 27 would have probably been the fisrt shippable day.. They handled communications poorly and should have given you a better answer.

[jonnythan]

"Transgressions"? Isn't that a little dramatic?

It basically got shipped the next business day. Big deal.

If you need something *now*, or even *a week from now* don't buy it online unless you can get a guaranteed to-your-door date.

In the days before I knew about Leisurepro et al, I asked my LDS to order me something one day. Despite my badgering, I didn't get it for almost two months.

I could have ordered it on LP, and even with a ship date a day or two off, I would have gotten it within a week, for a lower price.

[double125's]

If I am not mistaking leisure pro only ships mon - thurs. If they said it shipped on the 22nd that probably means it was packed and ready for pick-up as fed ex picks up around 10 - 11 EST. FRI, Sat and sun were non ship days. Monday was a holliday so no one would have been there. That means the first available day for pickup of the package would have been the 27th. To me it seems like it was a miscommunication not an out right lie.

[scubasean]

In addition to what Jon said, if you have a "gotta have it now" situation, and you also absolutely need to order online to take advantage of other benefits such as price.....then....

USE the Telephone to talk with the company you are ordering from.

An extra $10-20 on the phone isn't much, if the need to have the item is critical.

I recently ordered items from LP (a total of $1100 worth...) and they shipped on time, sent me a confirmation email within a few hours, with a direct URL to the tracking info on UPS's site....

The items arrived yesterday in great shape, as promised.

Great work on LP's part, for my order.

--Sean

[caymaniac]

Could it possibly be that you didn't realize there was a holiday - no shipping, no mail on the 26th?:eek:, or for that matter did they communicate to you about not shipping weekends?

From one perspective to another......

:upset: :D :( :wacko:

Diving is fun,
Caymaniac

[Ari]

And the prices are worth the occasional problems.

Ari :)

[plsdiver4377]

Never had problem with them, except in the event that something was out of stock. Always received shipment in 2-3 days. Just have to remember that they only ship Mon. - Thur. and watch out for holidays.:)

[runvus4]

IMHO, Leisure Pro totally bungled it...

Certainly for mail orders, some shipment delay should be expected and for packages that need to be somewhere by a certain time, phone droids should not be trusted, but LP should not have confirmed that they shipped out the package when they hadn't. I would think that the fellow didn't lie, but most probably they actually had the shipment boxed, ready to go, but it didn't make the truck for whatever reason and the fellow didn't know about it. With the importance and size fo the order, he could have taken the extra step and tried to verify that it had or had not happend, or just have said that the shipment was packaged and ready to be picked up by FedEx instead of confirming that it got shipped.

For the record, my transactions with LP have been totally satisfactory, but I'm local to them.

[reefraff]

:fury:
Step away from the keyboard before somebody gets hurt...

:bonk:
You bought from an online dealer because you didn't want to pay the price that hands-on local service costs. Then you go on a multi-day rant because you didn't get hands-on local service. I suspect once you rant-off you'll see the incongruity.

:boxing:
No doubt, LP semi-screwed up, but what remedy would you suggest? I've purchased from LP before and have found them to be cheap, slightly ditzy, inexpensive, semi-inattentive, and low-cost. The merchandise that they have sent has always been first quality, although sometimes back-ordered when it was supposed to be in stock. This is the price I pay for the price I pay: service that I don't get, or expect.

:doctor:
Life is too short to blow a gasket over something as trivial as this. Stand up, take a deep breath, unbunch your knickers and go diving. You'll feel better afterward, I promise.

Steven

[Wyno]

If you need it right now, buy local. I have never had a problem with LP.

[Tavi]

on the FAQ page


How do we Ship?
We ship with UPS (Ground, 3Day Select, 2'nd Day Air, Next Day Air), FedEx 2 Day Air, Overnight), and US Mail (Standard); however, when shipped with US Mail, it takes longer, and it can take up to 8 weeks to track a lost package, For overnight and UPS Second Day Air service Orders should be placed no later then noon EST, We normally process and ship all orders within 48 hours. If you require faster service, phone your order in before noon (Eastern Standard Time) and specify RUSH SERVICE. We'll get it out the same day at a minimal $5.00 charge and ship by UPS 3 Day Select service. Alaska, Hawaii and Puerto Rico will be shipped UPS 2'nd Day Air.

Shipments outside the US: Orders shipped outside the US will be shipped via FedEx only, since overseas orders takes weeks or months to arrive by regular surface mail, except military and APO, FPO addresses, which will be shipped US Mail.



When do we Ship?
We only ship 4 days a week, Monday through Thursday, therefore all orders placed after 12:00 PM EST, will ship on the following shipping day.

I have never had a problem with LP, or Ben Ruby. I have always recieved what I ordered when I expected it, and in the condition I expected it to be in.

[jb2thdoc]

I placed an order on Friday and basically did not expect it to ship until at least Tuesday because of the holiday. I kept looking for the shipping confirmation, but did not receive any information until Thursday. The email informed me that they had some computer problems with some of their recent orders and that they had just found my order. They offered to bump up the shipping priority to compensate for the mistake. I have never been treated poorly by Leisurepro in the past.

If time is an issue, then perhaps LP is not the purchasing medium for you. You save a crap-load of money, but you have to deal with the inconvenience of shipping.

Just some thoughts.

[theslyfox01]

Alright, now thats its Friday afternoon and I've had my knockoff work drink and the weekend awaits, rather than it being thursday evening after a rank day at work, I can 'take a deep breath' as reefraff recommended and come up with the following.

In the shocking mood I managed to work myself into at the time the thread I submitted was probably a bit melodramatic, and did go a bit overboard at the end of the day in some respects, I can hardly argue otherwise since peoples general view based on the poll is to that effect.

However, I do still standby the fact that LP did do the wrong thing.

Public holidays, weekends and LP not being open on Fridays are all irrelavant as reasons for the package not being able to be shipped until late on the 27th simply because LP assured us it HAD been shipped and was in transit on the 22nd or at latest the 23rd.

I never had unrealistic expectations on the packages delivery, all I knew was once it was sent it would arrive within 5 days thanks to FedEx's guarantee, if LP has actually said, 'look it hasen't been sent due to the public holiday etc it'll leave on the 27th' I'd be fine with that. :rolleyes:

I think I've gone on about this more than enough and thats a good enough ending to the story as needs be.

Now I think I'll take reefraffs advice and go diving... But then I'd need the gear from LP to be able to do that... No doubt thats what got me so close to blowing a gasket in the first place ;)

[scubasean]

and you may have said.....

What did you buy?

I recently purchased the dive-rite transpac, rec wings, suunto Vyper, and Oceanic reg, octo, and guages from LP....

I'm kinda stuck this weekend watching my son do his confined water dives, so I won't be able to dive the new toys 'til next week when he does his open water dives....

Dive safely...

Sean

[diverjane]

Good luck with your order when it arrives! If everything is there your in luck. If not you will be waiting a long long time and they won't be able to tell you when it will be in stock again. My friends gear was sent to her in metric (we're US) and the manual was in Spanish. When she went to return it, took numerous numerous phone calls to get it straightened out and now they don't have it in stock and don't know when they will. Of course they're not authorized to sell it either so the manufacturer warrantys are no good either! Don't think I'd trust LP's warranty department if they couldn't even handle the return and they sent her something totally useless to begin with!!
:wacko:

[diverjane]

Good luck with your order when it arrives! If everything is there your in luck. If not you will be waiting a long long time and they won't be able to tell you when it will be in stock again. My friends gear was sent to her in metric (we're US) and the manual was in Spanish. When she went to return it, took numerous numerous phone calls to get it straightened out and now they don't have it in stock and don't know when they will. Of course they're not authorized to sell it either so the manufacturer warrantys are no good either! Don't think I'd trust LP's warranty department if they couldn't even handle the return and they sent her something totally useless to begin with!!
:wacko:

[awap]

diverjane once bubbled...
Good luck with your order when it arrives! If everything is there your in luck. If not you will be waiting a long long time and they won't be able to tell you when it will be in stock again. My friends gear was sent to her in metric (we're US) and the manual was in Spanish. When she went to return it, took numerous numerous phone calls to get it straightened out and now they don't have it in stock and don't know when they will. Of course they're not authorized to sell it either so the manufacturer warrantys are no good either! Don't think I'd trust LP's warranty department if they couldn't even handle the return and they sent her something totally useless to begin with!!
:wacko:

While I've experienced just the kind of thing you describe (Mk20 received with DIN rather than yoke - handled adequately by LP), the tone of your response sounds like you may be employed by an LDS. Not that you would have any motivation to scare someone away from LP.

[CuriousMe]

I tried to order a replacement mask for one that had been lost. Since I'm on the ship, I need my billing address and my shipping address to be different (being as my shipping address changes a bunch). Now their system looks like you can do this (there are two different sets of information to fill out)...but if you change one the other automatically changes with it.

I finally called the order in....they were just very inflexible...me not having a phone number to give them was nearly a deal breaker. The fact that there was extra information in my shipping address just about blew the guys mind. The whole thing was just way to hard (with a lot of putting me on hold to find out if he could procede)....when my order was finally taken and completed, I asked for an e-mail confirmation...they said that wasn't possible since I ended up with a phone order instead of a web order...said it's a different system. Like I said, just to difficult.. I don't see myself contacting them again anytime soon.

To be fair, I did get my mask in good condition when I expected it.

Peace,
Cathie

[scubasean]

Cathie,

It sounds like you got a different guy than I did....Someone named David did my phone order, and I did get an email confirmation...

Also, he seemed quite familiar with their ordering software....

Cheers,

Sean

[matt t.]

Quit your complaining its not that bad:

I've done several transactions with them and have had good luck everytime. Sorry to hear about your trouble. Let it go............

Matt

[jamiei]

Cathie, sounds like yours is a very unique situation and that you should expect such ordering complications or maybe just ask for another rep in such situations. If the person has never experienced this situation, you can't possibly expect him to know exactly what to do. These order takers aren't high paid you know... if they were we wouldn't be shopping at LP because they couldnt have the low prices they do.

[Scubadent]

I have had very positive experiences with LP on the few purchases I have made with them, but

If they said it was shipped out, it should have been shipped out. Period. Certainly not an issue to blow an O-ring on, but the principle of the dissatisfaction is understandable. :banging:

[CuriousMe]

jamiei once bubbled...
Cathie, sounds like yours is a very unique situation and that you should expect such ordering complications or maybe just ask for another rep in such situations. If the person has never experienced this situation, you can't possibly expect him to know exactly what to do. These order takers aren't high paid you know... if they were we wouldn't be shopping at LP because they couldnt have the low prices they do.


Since there aren't a lot of malls on the open seas :) I do a lot of internet shopping....I've never had as much difficulty placing an order as I did with LP.

Maybe I got the new guy...but one would hope they wouldn't let the new guy answer the phone till he had at least a small clue.

Not blowing an o-ring :) just don't think I'll bring my business to them in the future.


Peace,
Cathie

[diverjane]

I'm sure there are people who are going to flame me on this one but here goes,
IMO!!!
Don't buy gray market life support gear. If I'm 100ft down I want to know that a manufacturer stands behind that regulator and that it will continue to work and bring me back up alive. Not that a discount store who won't tell me where or who they got it from is standing behind it and they can't honor a warranty since they didn't get it from the source. Would you buy a grey market parachute then jump out of a plane???
Yes, I've Dm'd for various shops and I like to save $$ on my gear to. I've bought alot of my stuff online from different legit shops too. Heck, I thought LP was gods gift to diving also until I found out what a scam it is.There are some decent online shops out there so I am not turned off at all about all online gear. I'm just going to be careful with who its from. Its my life and thats worth an extra $50!
I guess the point being is for your own safety get your life support gear from someone who will back it up. Save the small stuff for LP. There. I said it now I can sleep tonight!:wacko:

[Booges]

My husband and I negociated a deal that was almost as good as leisurepro but without all the hassel and worry about the quality and service. Our local store stays in business and we get great service. A little more money up front for a lot more security in the end. I think it is worth it! Buy the way, the difference in price for two weight integrated BCD's (Libra and Balance), two dive computers (cobra and Vyper), two cold water regulators and octos was about $100.00. But then our dive shop threw in several clips so it was really less than that. Maybe I'm nuts but $100.00 seems like a little bit of money when you're talking about thousands in equipment and all the hassels of dealing on-line.

I hope you have better luck in the future.

[scubasean]

My LDS was many hundreds different when I bought my $1100 worth of items from LP....

Frankly, I'd rather support the LDS, and did, when I bought the other $700 worth of stuff I didn't buy at LP...The LDS let me try on the wet suit I bought, etc....

Go figure...

Sean

[kmorley]

A lot of NYC deep MO discounters make a large part of their income from the "float" - the interest they make off customers money they are sitting on. In order to maximize this, they accept orders for merchandise they dont actually have in stock (and may never have), and string out any refunds for returned goods for months and months. An extension of this is to deliberately ship substitute cheaper/non-name brand goods when they don't have what was ordered, since they make more money should the customer keep them, and get the float should the customer return them for as long as they can stall off the refund.

[scubasean]

Who are the MO discounters you speak of?

How much money can you really make off of the float? (I can see it if you are dealing in millions of dollars a month, but....)

What do you base this on?

Just curious how a shop could make "a large part" of their money using the float?

After all, what is the interest on $2000 for two months? [at 8% APR, aren't we talking ($2000*.08)/6 = roughly $26?]
They'd have to screw many folks at a time, keep their reputation so folks would continue to use them as a resource, and have enough volume to make it worthwhile to run the float.....

And my example assumes each customer buys $2k worth, and all $2k worth is involved in the float, and doesn't take into account costs associated with the incorrect equipment wrongly sent to the customer.

What am I missing?

Cheers,

Sean

[Braunbehrens]

The mistake you made was to rely too heavily on them. If you really needed the gear you should have asked for faster shipping options, or told the salesperson outright "it has to be here 100% for sure on such and such a date".

The simplest would probably have been to start the process a little earlier....

As for LP, yes, they blew it, but really in a minor way. Blowing it in a big way would have been to charge you double and only ship half the gear.

Now aren't you glad it wasn't something like that ;-)

[yak]

D-jane,

If LP sells new regulators that are also available at your LDS, does the company & location of their supplier make it any less safe? It's still new, and manufactured by the same company as the ones in your LDS.

LP offers the same warranty period as the manufacturer - granted they must perform the warranty work themselves.

I purchased a ScubaPro 1st/2nd stage from LP. My LDS owner doesn't sell or service ScubaPro, so automatically they're no good. He said "Yea, they get them from Europe". I said "so what? Does that make them less safe? Are all European divers at risk because their equipment isn't made in the USA?" I found a shop 15 miles away that will service it.

I'm tired of the BS from LDS owners. I spent $500 at my LDS that same day, and he didn't budge a penny on anything. I plan on buying new tanks, and I won't be buying them from him. He can fill my tanks, and that's it.

What specifically have you been "scammed" on? Did you have a bad experience in trying to have something repaired under warranty?

Have you ever even purchased a 1st/2nd stage, octo, or BCD from LP???

Inquiring minds want to know...
:confused:

[divegeek]

I bought an Akona wetsuit (among a lot of other stuff). One of the seams on the legs opened up. I brought it in for repair, they sent it out to the mfgr. After 1 month it didn't come back and I needed the wetsuit for a trip.....They gave me a new suit.

The only "problem" I've found is if something is out of stock it takes a REALLY LONG time to get it in (I assume because of their "unorthodox" purchasing methods.

Charlie...=-)

[JoeH]

I have purchased a few items from LP and without any problems.
I bought a transpac II about a month ago, while the new ones come with tank buckles mine came with the standard cam straps. No biggy.
I then ordered a set of weight pockets from my LDS because LP didn't have any. Ten days passed, then I got a call they had came in. When I went in to pick them up they did not match. The owner just ordered one because he had an old one laying around and thought they would match...... I am still waiting for a matching pair. Not all LDS do this kind of thing, there are a lot of good ones.
In summery I think you may encounter a problem now and then with either way you decide to go.

Never let it take the fun out of diving!!!!!!

[BIGJC]

Leisure pro sells great gear at great prices.. period.... the rest is just dive shop/dive industry politics and mumbo jumbo.... I wish they would stop crying, step up and try to compete with leisure pro... but they know they cannot....


www.scubastore.com ain't bad either!

[docmartin]

well d-jane i agree with yak. where is the scam? they do not pretend to be authorized dealers. this whole "gray market" thing sounds so ominous but what's the big deal? i have bought tons of stuff at LP. everything is in the original manufacturer's packaging. so what if they re-import from europe? it is the same product.
p.s. i wonder how those guys who got bent from their faulty UWATEC computers feel about your statement about the manufacturer standing behind their product.

[pcscuba]

I've ordered a lot of my gear from leisure pro and have never had any problems. As for d-jane calling LP a scam, I think that is a bit harsh. They don't sell used parts unless you order from their used parts section and as for being grey market, that doesn't at all mean the parts are inferior. It just means it came from someone other than directly from the manufacturer. I can't personally speak for LP's return and warranty procedure but I have a friend who ordered a SP reg from LP and something in the first stage failed. He called LP, sent it back and he had a new reg within 3-4 weeks. That doesn't sound bad to me. Just my 2 cents.

[BIGSAGE136]

Shopping with LP has been an eye opener and a pleasant experience for ME. I did learn that with everything comes a price one way or another. If you need it,...really need it by a set certain time, then pay the price and buy local. If not I have found that the prices are more than worth the wait.

I think you may have been bitten by the I GOTTA DIVE RIGHT NOW! bug that we all got in our early gear searches. Vent and cool off. It gets a whole lot better.

Safe diving:)

[BlueDolphin]

Sorry... I just could not resist jumping in here. I sell a lot online, and I HATE customers who hound me about shipping times, and when to expect their items.

Let's see. He ordered on the 22nd and received it on the 3rd? (8) Business days from the date of his order.............. AND HE WAS COMPLAINING?? Geeeeeeeeeeeezzzzzzzuuuuuuss!

I also have bought online. Likely more than most of your annual salaries. I have NEVER EVER once inquired about shipping on an online order. NOT ONCE. I just can't understand the need to inquire about when something is going to arrive. Especially when most sites tell you right up front how long to expect. I strongly feel it will get here when it gets here. I have never been dissapointed. And I certainly would not be dissapointed if my item arrived within 14 business days.

As mentioned.... if you can not wait up to several weeks (even 3-6 weeks) you should consider buying at your local store (and pay their prices).

I quote 10-14 business days for delivery from the date a payment is made/received. And I still get idiots (sorry... I hate using that word..... but they really are) emailing me to ask why they have not received their item 5-7 business days after they place their orders. Nothing burns me more than to have someone get wacky on me because their item has not arrived within 5 days from the date they pay. Even though I PLASTER my expected time for delivery (10-14 business days from the date payment is made/received), all over my correspondence.

Honestly.... I shutter at the mentallity of those individuals that get nuts over when an item is going to arrive. They actually scare me. I mean... WTF...? Just relax, and it will get there when it gets there. Further... don't these people have something better to do with their time!?? I can not imagine taking my time to send even one email with regard to shipping.

Ok.... now about FEDX. Using FEDX does not mean that you will get your item over night. That is not the case. That is another missconception.

Ok... done venting. :)

I just personally don't think the original poster has anything to complain about. JMO.

[Longhorn]

Isn't Geeeeeeeeeeeezzzzzzzuuuuuuss! spelled with a J?

[murrr77]

I just started diving in May and have found that there are tons of good deals online. I've bought on LP, ebay and my LDS(s). I've probably spent about 1500 at my LDS(s) and 2000 online. No problems with any of it. Most of what I spent at the LDS was at a premium, to several hundred dollars (some over retail!) but thought it would be well spent for future trips and gear help. I've found no matter how much you spend they still complain and can only remember what you didn't buy from them even if they don't sell that brand.

[JohnnyQuest]

Here’s a story about LD that impressed the heck out of me: About a year and a half ago, I purchased two Sunnto Mosquito computers from LP. When I placed my order, I was told that the owner’s manuals were not in English, but that I could download the English manual on line (gave me the link) AND that LP would eventually send me the English manuals. They said that the English manuals were on order from Sunnto and would arrive in a month or two.

I got the computers when they said I’d get them, the on-line manuals were easy to download, and the paper manuals were in Italian. I first used the computers in Palau. They worked perfectly. After about a month, I called LP to enquire on the status of the English manuals (the paper manuals are very compact and perfect for taking on a trip so I wanted them). I was told that they were still on back order. I figured that LP was telling me what I wanted to hear and that I’d never see the manuals. After all, they sold me computers they bought in Italy and in order to send me English manuals LP would have to buy them (an additional expense for them) from Sunnto. I figured I got a bit hosed. I got computers at a great price, but the principal of being lied to really got me mad. Now remember that it was just my head telling me I was lied to. They had my money so there was absolutely no reason for them to actually send me the manuals. I felt foolish for ever thinking that they actually would and assumed I was hosed.

Well, low and behold, two English manuals arrived in the mail about a week later! I’m telling you, that REALLY impressed me. They had my money, I had my computers, and the ONLY reason they had to send me the manuals was because they said they would (nothing in writing). They stuck to their word, I’m a happy customer, and I’m about to buy two ScubaPro MK25 S600 regs from them. (I only have one head; one reg is for my wife.) That convinced me that they are honest people.

[My-way]

"Let's see. He ordered on the 22nd and received it on the 3rd? (8) Business days from the date of his order.............. AND HE WAS COMPLAINING?? Geeeeeeeeeeeezzzzzzzuuuuuuss"

Not to mention that he was also having the items shipped to Australia buy the look of his post & profile.

I have always had good experience with a guy who identifies himself as David R at LP. No lies ever. And Iwould have bough close to 1000USD in equip over the past few years.

[weekender]

ive mentioned this before so forgive me if you've read it. lp is an lds to some of us. i work nearby and stop in alot. they offer lessons and organize trips like most lds's. they are not a huge corp like walmart, although compared to it often. they sell grey market items and are open about it. if your not familiar with the practice dont assume its sneaky or underhanded. its both legal and common. like any lds they get to know many of their customers and have a large loyal local customer base. in my opinion they are a lds that sells nationally on the net. they basically offer a good product at a competitive price nationally. but i guess like all nyers im used to local stores being known nationally. sachs, bloomingdales, macy's etc...

[dvleemin]

diverjane once bubbled...
I'm sure there are people who are going to flame me on this one but here goes,
IMO!!!
Don't buy gray market life support gear. If I'm 100ft down I want to know that a manufacturer stands behind that regulator and that it will continue to work and bring me back up alive. Not that a discount store who won't tell me where or who they got it from is standing behind it and they can't honor a warranty since they didn't get it from the source. Would you buy a grey market parachute then jump out of a plane???
Yes, I've Dm'd for various shops and I like to save $$ on my gear to. I've bought alot of my stuff online from different legit shops too. Heck, I thought LP was gods gift to diving also until I found out what a scam it is.There are some decent online shops out there so I am not turned off at all about all online gear. I'm just going to be careful with who its from. Its my life and thats worth an extra $50!
I guess the point being is for your own safety get your life support gear from someone who will back it up. Save the small stuff for LP. There. I said it now I can sleep tonight!:wacko:

LOL - this is rather amusing.

I guess the regulator must know where it was purchased from, and if it realizes that it was purchased from LP its going to freak out and fail 100' below the surface :confused:

There's lots of good logic out there for not buying from LP or other online grey market stores; this is probably the worst argument about that I've ever seen though.

Darryl