- Messages
- 704
- Reaction score
- 61
- Location
- Winston, Georgia, United States
- # of dives
- I just don't log dives
Like many who have posted here, I am proud to have an Ikelite product. I also learned that I have a wonderful support staff and customer service department in Ikelite. I recently returned from a week of diving in Cozumel (No swine flu symptoms 
) and took my brand new DS 200 strobe with me. I was very excited to see how it would perform in the ocean. I had begun the first night dive of the trip and it worked like a dream!! Very nice pictures and all looked well. About half way through, the flash stopped working. Then it started flashing randomly. I am not qn expert and I thought I had done something wrong. Afterwards, the strobe stopped working for good. Needless to say, I was disappointed. Once I returned to the hotel, I took the diffuser off and saw water underneath the lens. The circuitry was fried. I contacted Jean (wonderful beyond words) and was directed to the repair service and they fixed everything and I got it back in my hot little hands this afternoon!! I have many electronic gadgets around the house and have needed them repaired at one time or another. I have to say that this has been one of the best customer service encounters I have ever had!! I was thoroughly impressed with the promptness and courteous behavior. Such a refreshing change from dealing with drones who lack interpersonal skills and could seem to care less once you have purchased their products. I just wanted to say thank you to Ikelite for demonstrating sound business practices that will keep their customer base loyal and returning for more.
) and took my brand new DS 200 strobe with me. I was very excited to see how it would perform in the ocean. I had begun the first night dive of the trip and it worked like a dream!! Very nice pictures and all looked well. About half way through, the flash stopped working. Then it started flashing randomly. I am not qn expert and I thought I had done something wrong. Afterwards, the strobe stopped working for good. Needless to say, I was disappointed. Once I returned to the hotel, I took the diffuser off and saw water underneath the lens. The circuitry was fried. I contacted Jean (wonderful beyond words) and was directed to the repair service and they fixed everything and I got it back in my hot little hands this afternoon!! I have many electronic gadgets around the house and have needed them repaired at one time or another. I have to say that this has been one of the best customer service encounters I have ever had!! I was thoroughly impressed with the promptness and courteous behavior. Such a refreshing change from dealing with drones who lack interpersonal skills and could seem to care less once you have purchased their products. I just wanted to say thank you to Ikelite for demonstrating sound business practices that will keep their customer base loyal and returning for more.
