Problem supplying lights??

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TN Traveler

TN Traveler

Contributor
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Location
Knoxville, TN; St Croix, USVI
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Is there a problem supplying your lights to customers in the USA?

Over 3 weeks ago, I order one of your lights from a US Dive shop and have not received it yet.

They claim that the problem is they have not received the light from you. I am just trying to figure out who is the problem and whether the lack of ability to supply is indicative of a potential problem should there be need for service in the future.

Thanks
 
TN Traveler:
Is there a problem supplying your lights to customers in the USA?

Over 3 weeks ago, I order one of your lights from a US Dive shop and have not received it yet.

They claim that the problem is they have not received the light from you. I am just trying to figure out who is the problem and whether the lack of ability to supply is indicative of a potential problem should there be need for service in the future.

Thanks
Click to expand...

Hello,
sorry but we shipped the ordered LED lights at the 18.6.2010 with DHL / USPS to our dealer.
How it looks, the parcel is still in the custom office in US.

Michael
 
Michael; with regard to possible warranty service. Is Golem Gear still your US distributor and will handle repairs locally?

Thanks,

Henrik
 
Thanks Michael. Good to know.

Btw. my VB-50 is one of those sitting in US Customs ... :)

Henrik
 
Unfortunately mine is no longer. I am leaving on a trip tomorrow and had to cancel my order. I will now have to buy a light for the trip - meaning the MB-SUB light will no longer be needed.

Too bad - I was really looking forward to this light.
 
Sounds like the lights aren't shipping from Golem Gear but are coming directly from Europe?

What a pain to have to wait on a light to clear customs...
 
Rainer:
What a pain to have to wait on a light to clear customs...
Click to expand...

Yeah, especially when you're the type of person who thinks instant gratification "just takes too long" :D :bounce:

Henrik
 
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