Mag 4 Mask leak

yankeestudent · Oct 12, 2011

last fall i bought a mag 4 mask and this summer it separated from the corner of the lens and started leaking,Ok dealer says sherwood will replace,has now been 6 weeks and now sherwood says it will be 6 weeks after dema,not sure what the problem is as i have seen less expensive masks that state on them lifetime warranty!!
I feel that this is poor service on the company part and i am not happy.

Sherwood SCUBA rep. · Oct 13, 2011

Sorry to hear about your mask. We are experiencing delays and apologize for any inconvenience. Please contact the dealer about maybe getting another mask instead of the Mag 4 since you are not able to wait. We are offering good service by replacing the mask and again apologize for the delay. You can either wait or have your mask replaced with another model that we do have in stock. Thank you for your understanding.

yankeestudent · Oct 13, 2011

Is there another model that has the reading lenses in it?

Sherwood SCUBA rep. · Oct 14, 2011

No, this is the only model that offers this feature.

yankeestudent · Oct 15, 2011

Hummm not much of an offer then is it,i bought that model because of the readers,us older divers need them.Guess it will be SPRING before i get my mask replaced?????

davetowz · Oct 15, 2011

Check with your lds about a temp loaner with dive optix added! These are like add in reading glasses. I work at a sherwood dealer and know that some products are behind because of subcontactors lagging, it happens, but never a comfy feeling for diver or the shop involved. Hope it all comes together soon.

Sherwood SCUBA rep. · Oct 17, 2011

Yankeestudent: Again, we apologize for the delay. We feel we are standing behind our product 100% by offering a complete replacement and we are sorry to hear you do not feel we are standing behind our product. We have even offered another model of mask to accomodate us not having that style available now. Yes, if you require the small lenses then you will need to wait. Sorry for the inconvenience.

yankeestudent · Nov 5, 2011

Yes i agree you are willing to replace a defective product,kudos,but i do feel it should be done in a timely fashion,ie 2-3 weeks,6-12 weeks i feel is rediculous,but thanks anyway.

yankeestudent · Feb 3, 2012

Ok Sherwood it has been since Oct.12.2011,and i still have no definate word on my mask replacement.I fell that 4 months is a little excessive to wait but that is not the fault of my dealer he has no word from you either.WILL SHERWOOD be replacing my mask or do i need to deal with another company??? I live in the north with a short dive season BUT i am going on vacation in MARCH WILL I have a new MAG 4 for that vacation???????

Mitchell Teeters · Feb 26, 2012

Well just dang. I just bought a Mag Four and dove it this w/e. I love it, BUT had I known there would be poor CS like this I would have ponied up for the XS reader mask. It is a little pricy but Edge/HOG stands behind their gear. Yankee where are you going on vacation in March? And no Sherwood, if you haven't replaced the mask in a timely manner (4 months, seriously??), then you can't claim you are standing behind the product. I guess I'll be writing off my mask if it goes south. Bummer.

Mag 4 Mask leak

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