hueydok
Registered
Hello all. I am reaching out on this SB forum as I have been unsuccessful in getting a response from Oceanic, but know that Doug (and others) are quick to help our community. I have pasted below a copy of an email I sent to Oceanic back on August 17th - I have sent another one since then but received zero response on both. Note that the "hello" email address was the only one I could find on the Oceanic website but I suspect it is not the usual support address. I gave it 30+ days but really need this resolved so I can get back to work (using an ancient Dive Rite Nitek Plus with my Atom 3.1 - but the different algorithms are a pain to manage).
Anyway - I hope to get a response here as to next steps to return the failed VT4.1 and get a new one or swap it for something else, etc.
------------------ Beginning of original memo ----------------------
From: hueydok@gmail.com
Date: Mon, Aug 19, 2013 at 9:01 PM
Subject: Failure of VT4.1 Computer
To: hello@oceanicusa.com
I am writing to let you know that my recent purchase of an Oceanic VT4.1 ended in disappointment on its 3rd dive. On its dive #3 (since new) the computer malfunctioned in that it did not register my depth changes (~100 ft) and seemed to assume I was stuck at a single depth...and so calculated NDL based on that depth until I ascended above 40 feet. Even worse, on the second dive of the same day (dive #4 since new), it appeared normal but upon re-entering the water it alarmed at less than 10 feet below the surface and stated I had a decompression obligation of 10 feet for 360 minutes!! Note that the computer had NOT reset F02 to Air (and I had the FO2 Default option disabled anyway), and no prior limitations had been reached. Fortunately I had deliberately splashed in with a second computer (an Atom 3.1) which worked flawlessly and allowed me to continue my dive, but I had to continue the rest of my dive work with a single computer.
I would like to know my options since I cannot dive this VT4.1 with any confidence. I am OK to replace it with another VT4.1, but may need a bit of assurance that mine was just an anomaly and everyone else's VT4.1 have hundreds of dives with no issues (I am a full-time working dive master and so must have absolute confidence in my gear). I also own the Oceanic Atom 3.1 and it has been rock solid.
I would appreciate your response and please advise on next steps. I am disappointed that the new Oceanic VT4.1 had such serious problems but remain hopeful we can get something arranged for a replacement. Details below:
Date of Purchase: 21 May 2013
Model Number: VT4.1 w/Trans, w/USB
Serial Number: DR-007109
Kind regards!
Will R.
Anyway - I hope to get a response here as to next steps to return the failed VT4.1 and get a new one or swap it for something else, etc.
------------------ Beginning of original memo ----------------------
From: hueydok@gmail.com
Date: Mon, Aug 19, 2013 at 9:01 PM
Subject: Failure of VT4.1 Computer
To: hello@oceanicusa.com
I am writing to let you know that my recent purchase of an Oceanic VT4.1 ended in disappointment on its 3rd dive. On its dive #3 (since new) the computer malfunctioned in that it did not register my depth changes (~100 ft) and seemed to assume I was stuck at a single depth...and so calculated NDL based on that depth until I ascended above 40 feet. Even worse, on the second dive of the same day (dive #4 since new), it appeared normal but upon re-entering the water it alarmed at less than 10 feet below the surface and stated I had a decompression obligation of 10 feet for 360 minutes!! Note that the computer had NOT reset F02 to Air (and I had the FO2 Default option disabled anyway), and no prior limitations had been reached. Fortunately I had deliberately splashed in with a second computer (an Atom 3.1) which worked flawlessly and allowed me to continue my dive, but I had to continue the rest of my dive work with a single computer.
I would like to know my options since I cannot dive this VT4.1 with any confidence. I am OK to replace it with another VT4.1, but may need a bit of assurance that mine was just an anomaly and everyone else's VT4.1 have hundreds of dives with no issues (I am a full-time working dive master and so must have absolute confidence in my gear). I also own the Oceanic Atom 3.1 and it has been rock solid.
I would appreciate your response and please advise on next steps. I am disappointed that the new Oceanic VT4.1 had such serious problems but remain hopeful we can get something arranged for a replacement. Details below:
Date of Purchase: 21 May 2013
Model Number: VT4.1 w/Trans, w/USB
Serial Number: DR-007109
Kind regards!
Will R.
