IR interface not working with SmartCOM, what to do...

[cky3396]

the facts:

-my uwatec smartcom computer does not connect with 2 different PCs with XP.
-my usb-irda is installed properly with the most up to date drivers.
-all virus protection is disabled.
-running smarttrak v2.0100
-just 10 dives, 3 week old computer.

-i have tested the following computers, all which have worked FLAWLESSLY uploading dives, and managing settings with smarttrak: Galileo SOL & 2 different Aladin Prime.

as far as im concerned, the smartcom computer is faulty. any suggestions before i return it to my LDC?

 

[Dave Distel]

My friend had that same problem, but it eventually worked. I believe he had to clean the IR on the computer itself really well and it went through.

 

[cky3396]

hmm, well the computer is brand spankin new... no marks, clean and clear on the IR port.

 

[Dave Distel]

Is the Infrared Adapter the new one? (Comes in a black box, IR721, part number 05.050.001?) Because that one is much more reliable from what I have seen. I have seen a few people who come in here and can’t get theirs to work for the life of them. The cable I mentioned above is the one I use at the shop and haven’t seen any problems with it, but sometimes they take it home and can’t get it to work. It’s has to be either the cable, the drivers on the computer, or a faulty SmartCom. I just wish I could tell you what one. Make sure you keep me updated though!

 

[cky3396]

im using a sigmatel stir4200 usb-irda. not the one that uwatec provides. my options are limited as far as computer hardware out here in dubai. it aint like socal out here.... my dive shop has a uwatec serial-ir connector, but my none of my computers have that.

id like to get my hands on a uwatec ir adapter, but im told it could take 3 weeks. i guess im impatient with this type of thing, i love my gadgets and i want them to work properly. the one thing that is alarming is the fact that the galileo and aladin primes connect each and everytime, with 100% success on the transfers.

 

[Dave Distel]

Yea, that is surprising. Unless the SmartCom is just sensitive to that one, because I know people who have used different cables and its worked fine.

 

[CompuDude]

If the other two IR dive computers are connecting over IR no problem, I'd say the problem is with your SmartCom.

 

[cky3396]

ah well, ive taken the computer back to the shop.. we'll see what happens. if its to be replaced, ill likely go with a simpler aladin and good old fashioned spg. we'll see

 

[cky3396]

for future searches... scubapro allowed a replacement unit after my LDS could not get the IR to function - i traded up for a smart z and payed the difference (couldnt resist). IR works like a charm =)