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Thread: Leisure Pro - a few issues

 


  1. #1
    Jax
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    Leisure Pro - a few issues

    Leisure Pro has this really great program where, if someone has a question on an item, and you have bought that item, Leisure Pro will refer the question to you, the customer, to answer another customer's question. I think that is pretty cool!

    EXCEPT - I have been sent three questions, and NOT ONCE has the link worked so I can answer it.

    Suggestion - put another link in the email so people can click on it and actually answer the question when the "Answer Question" link doesn't work.


    Second - Leisure Pro is now a Scuba Pro authorized dealer. Scuba Pro's "flagship" computers are the Luna and the Sol.

    Why, then, when I search on "Gauge Protectors" or "Screen Protectors", doesn't the Luna / Sol screen protector come up?

    Suggestion - carry them! If you do carry them, check that they are named "Uwatec Snap-on Gauge Protector for Galileo Sol and Luna Computers", just like the link for the other Uwatecs.


    Third - When one searches on Uwatec, a screen offers "Uwatec gauges", "Uwatec computers", and "General Uwatec accessories.

    Why isn't the "UWATEC Galileo Luna/Sol - Smart Tec/Z Transmitter" listed under the accessories? Also, you have other accessories under the computers . . .

    Suggestion - separate the accessories out, or put them in with the appropriate category. The half and half doesn't work.


    So, how DO I get a protective screen for the Sol / Luna?
    "Equality of opportunity or equality of outcome?
    One is consistent with a free people and the other requires a police state. Pick one."
    ~Cool Hardware52
    I, alone, am responsible for my health and safety, my actions and inactions.
    "If a small thing has the power to make you angry, does that not indicate something about your size?" ~Sydney J. Harris

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    mathauck0814's Avatar
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    I find this program to be obnoxious personally. They want customers to be the voice of their business while offering no incentive to the consumer to do so - In start contrast against DRIS which awards points in their loyalty program for the same. I rarely buy anything from LP, but their emails asking me to take time out of my day to answer someone else's question (presumably so that they can make a sale) still rubs me the wrong way.

  3. #3
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    Quote Originally Posted by Jax View Post


    So, how DO I get a protective screen for the Sol / Luna?
    We have them. How many do you need?
    Your On-line Scubapro Platinum Dealer www.beaverdivers.com

    Order your Beaver Divers T-shirt, send a PM.

  4. #4
    Jax
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    Quote Originally Posted by mathauck0814 View Post
    I find this program to be obnoxious personally. They want customers to be the voice of their business while offering no incentive to the consumer to do so - In start contrast against DRIS which awards points in their loyalty program for the same. I rarely buy anything from LP, but their emails asking me to take time out of my day to answer someone else's question (presumably so that they can make a sale) still rubs me the wrong way.
    I look at it as a sorta forum . . . I don't mind answering questions, if I know.
    "Equality of opportunity or equality of outcome?
    One is consistent with a free people and the other requires a police state. Pick one."
    ~Cool Hardware52
    I, alone, am responsible for my health and safety, my actions and inactions.
    "If a small thing has the power to make you angry, does that not indicate something about your size?" ~Sydney J. Harris

  5. #5
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    mathauck0814's Avatar
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    Quote Originally Posted by Jax View Post
    I look at it as a sorta forum . . . I don't mind answering questions, if I know.
    But that's what scuba board is for :-)

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    giantfan's Avatar
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    Quote Originally Posted by Jax View Post
    . . . I don't mind answering questions, if I know.
    I'm with you.... I am more then happy to answer their questions as when I am looking at a product I often look at what other people have said about it. I like that it isn't just some boiler plate description coming from the seller or manufacturer.

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    Quote Originally Posted by Jax View Post
    So, how DO I get a protective screen for the Sol / Luna?
    I bought the screen cover for the Smart Z from LP's ebay store for less than LP had it listed on their website with shipping.

    Personally I hate the emails asking me to answer a question. How do I opt out of it? Why wasn't I asked if I wanted to participate?

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    I looked on their website and didnt see a price for air fills either.
    Britt Clark
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    SDI/TDI/ERDI

    www.betterdiver.com
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  9. #9
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    Quote Originally Posted by Britt View Post
    I looked on their website and didnt see a price for air fills either.
    Compressors | Scuba Compressors at LeisurePro.com

    I found it for you :-)

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    I've forwarded this to my manager and will let you all know what I find out.
    Nick Bostic - Online Community Manager for LP
    Facebook | Twitter | (503) 662-2260 | nickb@LeisurePro.com

    Founder of New SCUBA Marketing
    Facebook | Twitter | (503) 662-2260 | nick@newscubamarketing.com

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