Flimsy Mares X Vision and Pure Vision

[SangP]

Hi all,

Anyone know how to contact Mares at the HQ as I got 2 mares mask from the Adex or trade event and the inner plastic housing both cracked and peeled off after only 2 dives?

All I need to know is how do I get the replacement parts for the inner plastic seals for the pure and x vision from Mares.

Appreciate the help and advice.

SangP

[eleven]

thats strange, i use both x vision and pure vision masks, i dive every day and they look as good as they did when i bought them. perhaps contacting a wholesaler through your local dive shop would be an avenue for finding the replacement plastic seals.

[SangP]

Hi eleven,

Thanks but I've already sent an email to the seller and they told me that as a parallel importer they can't do warrenty claims.

Any direct links or contact us to mares please as their site is nearly impossible to navigate.

SangP

[ProfessorAronnax]

You might be stuck without any warranty

Rap

[Chad_Ordelheide]

Hmmmm, no words on how to get it fixed. It does sound strange though! I have the X-Vision (Doesn't leak like the Pure-Visison) and haven't had any problems yet. If you can't take it back to where you got it, its possible you could just buy that seal???

[DivesWithTurtles]

On the Mares website, under "Mares Worldwide", they list "Technical Service Centers". Try contacting one of those.

[Debraw]

I have the Mares X-Vision and have used it for 2 years and have never had any trouble. Are you sure it is an authentic Mares X-Vision mask?

[SangP]

Hi all,

Thanks for all the replies but I also remembered a thread where a diver mentions the same problem with the plastic seal that he accidently nicked with his fingernail and the seal just broke.

Anyhow, I just need to the both of the plastic seals for the pure and x vision replaced and I'll contact the service centers but just in case is there a direct link to Mares?

Thanks

SangP

[lars2005]

Here's the telephone number for the Mares USA warranty/tech center. Ask for
Kyle Ramos 800-432-3872 x298 (don't give him my name or tell him how you got his number!!) Chances are he'll tell you to take the masks to a local Mares dive store for an RA# for return to get them fixed. Mareas will determine if the problem is there's. and hence under warranty..

[Phil Mintz]

Hi all,

Thanks for all the replies but I also remembered a thread where a diver mentions the same problem with the plastic seal that he accidently nicked with his fingernail and the seal just broke.

Anyhow, I just need to the both of the plastic seals for the pure and x vision replaced and I'll contact the service centers but just in case is there a direct link to Mares?

Thanks

SangP

SangP

If you foward me your e-mail (privately) I will have our representative contact you. Unfortunatly we cannot service a mask in Singapore from the US.

Phil