On our last trip to Coz....American had a mechanical issue leaving OKC at 6:58 am and pulled back into the gate. We're told we will still make our 10:00 flight to Coz out of Dallas. Turns out our flight does not leave OKC until almost 11:00. We end up getting on a different flight that just left a few minutes before our original flight to Dallas.
we get to Dallas well after our Coz flight has left. They offer to put us up in a hotel, but we have a dive boat waiting at 8:00 am the next morning. I asked if they can get us to Cancun and they do. We get to Cancun at about 5:30 and no one from American is there to help us get to Cozumel. We take a shuttle and the ferry to get to Cozumel at about 9:30 pm, 9 hours after we were supposed to and with and addition $110 out of pocket on shuttles and ferry tickets. The point behind the more expensive tickets to Cozumel was so we would not have to play the shuttle/ferry game in tHe first place...so we paid more for the Coz tickets AND still paid ferry and shuttle costs.
and they break our hard sided suitcase containing dive gear. We should have a new suitcase in 4 to 6 weeks...
i have gone through the process of the complaint form and they have offered $300 in travel vouchers. I have read the Travelers Bill Of Rights and is says delays beyond 4 hours on international flights are entitled to up to 400% of the fare up to 1300 max.
Ive sent a new complaint asking for two round trip vouchers to Cozumel.
My Question is....what is typical compensation in this scenario? Other than the email based complaint process, is there a better way to go?
thanks in advance for your response.
jay
we get to Dallas well after our Coz flight has left. They offer to put us up in a hotel, but we have a dive boat waiting at 8:00 am the next morning. I asked if they can get us to Cancun and they do. We get to Cancun at about 5:30 and no one from American is there to help us get to Cozumel. We take a shuttle and the ferry to get to Cozumel at about 9:30 pm, 9 hours after we were supposed to and with and addition $110 out of pocket on shuttles and ferry tickets. The point behind the more expensive tickets to Cozumel was so we would not have to play the shuttle/ferry game in tHe first place...so we paid more for the Coz tickets AND still paid ferry and shuttle costs.
and they break our hard sided suitcase containing dive gear. We should have a new suitcase in 4 to 6 weeks...
i have gone through the process of the complaint form and they have offered $300 in travel vouchers. I have read the Travelers Bill Of Rights and is says delays beyond 4 hours on international flights are entitled to up to 400% of the fare up to 1300 max.
Ive sent a new complaint asking for two round trip vouchers to Cozumel.
My Question is....what is typical compensation in this scenario? Other than the email based complaint process, is there a better way to go?
thanks in advance for your response.
jay