DS 160 Flood

[jdcpa]

Hello Ikelite:

I watched in horror today as bubbles came out of the front of my DS 160 strobe head, between the dark gray and light gray portions.

Any hope of rescue for this?

I own at least a dozen of these strobes and have never heard of the sealed part flooding??

Thanks for you assistance.

JD

 

[Ikelite Staff]

JD,

Please send the strobe to the Ikelite Service Dept. for evaluation. We will contact you as soon as we have determined the source of the problem and cost of the repair. Turnaround time is approximately 2-3 weeks from receipt.

Ship to:

Ikelite Underwater Systems
Attn: Service Dept.
50 West 33rd St.,
Indianapolis, In 46208

Best Regards,

Brett Foster - Ikelite

 

[diver 85]

Dang-----sorry to hear, but @ least you have @ least 11 more, to replace that one........good luck.....

 

[jdcpa]

Yes, I was fortunate to have a replacement. It helps to have a family full of underwater camera freaks.

Had to convince my wife to use only one strobe for a few days until a replacement was brought down to us.

No big deal.

I am sending it back to Ikelite to get an analysis and quote for fixing it.

I have always had great customer service from them, so I assume nothing less with this issue. I am sure they will be great again.

 

[jdcpa]

As an update, I sent the strobe front to Ikelite for evaluation.

I received a prompt response and a most satisfactory resolution to the problem.

Thanks Ikelite for your great customer service!!