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I just purchased my gear from Mike @ Dive Right in Scuba, from the order to the assistance / knowledge to customer service this guy rocks top it off the instructor who's class I went thru was like those prices are unheard of (unless you get instructor pricing )
I had a minor issue with my drysuit & Mike said right off the bat that he would send out a new suit no questions asked,
With this said now my girlfriend is next to get her full set of gear.
If anyone was to ask where to get their equipment call & speak to Mike, you will be glad you did.
Mike at Dive Right and the guys at Scubatoys have set a whole new standard to online service . I look at them first and if possible use them every time because of the type of service you just posted .
I believe in a loving Creator and believe He has given us the miraculous seas as a sacred trust. Those of us who dive should honor that trust by taking care of this extraordinary place. Take the time to tell people your dive experiences. Not only will they appreciate your stories, but it may encourage them to see the water world as real and worth preserving
I've been utterly amazed at the customer service I've gotten from DRIS. Even just simple things like getting an e-mail from Mike when he has something he thinks I might be interested in -- and remembering what those things might be. His prices are fabulous, too. Just a shop being run the way a shop should be run!
What can be said? How many people email you about new developments in gear that might just fix your little problem???
Does anyone else let you know about these new accessories coming out, and offering them at a tantalizingly low price?
And to make sure you're squared away, he posts dozens of "how to" videos which make you confident of not screwing up.
We . . . and I mean WE . . . went through like four sets of seals, including bioprene, to find something that would seal on my scrawny slender neck and wrists.
"Mike, what if it doesn't fit?" "Send it back and we'll find one that does!" That's how I got my Fusion Drysuit.
Mike spent loads of time on the phone, asking questions, and having someone in the shop try this on or that on to see if it would fit my measurements. Thanks, Heather!!!
Just recently, Mike emails a friend and me, letting us know about the new, ultra-small silicone seals, so we might have the comfort of silicone.
Did I mention the great prices?
. . . Think I can claim DRIS as a dependent for 2011?
"Equality of opportunity or equality of outcome?
One is consistent with a free people and the other requires a police state. Pick one." ~Cool Hardware52
I, alone, am responsible for my health and safety, my actions and inactions.
"If a small thing has the power to make you angry, does that not indicate something about your size?" ~Sydney J. Harris
SEI Diving Instructor #00204, CMAS Instructor #USAF0012000204, TDI Instructor #16810
Owner UDM AQUATIC SERVICES. Now available:SCUBA:A Practical Guide for the New Diver- Print $20 + postage, CD $12.50 + postage, PDf $10 - jimlap212@comcast.net Offering the full line of Edge/HOG gearemail for details.Also now offering products from XS Scuba!
So far I have been very lucky and I have had great service with the folks I have dealt with be it Zeagle Express, 350Xfire, Cave Adventurers and very recently DRIS