rainman_02
Contributor
Now that I've got your attention...
I was diving a few weekends ago with my new Salvo 10W light. On the first two dives, it worked great. On the third dive, it died. I brought it home, made sure it wasn't flooded, charged the battery, and tried to turn it on again.
No strike.
So I emailed Barry. This is where the story gets good.
I wanted to dive with the light the next weekend. I emailed Barry late on a Monday night. Barry wrote back quickly. He stated that he thought the ballast had failed and if he could confirm what light I ordered he'd have a new lid/cord/ballast/light shipped out to me so I could dive with the light and then I could return the bad parts at my leisure.
Lo and behold, a package arrived that Friday with the replacement parts. I put everything together and tested the light in my sink...it was back to working flawlessly. I took it on four hour long dives that weekend without charging. The light performed and looked good doing it.
I just wanted everyone on here to know how I had a wonderful sales AND support experience with Barry's company. I will definitely be recommending him and his product to anyone who asks me what I think about my Salvo primary light. I'll also be buying the 21W upgrade for my light so I can have either a 10W or 21W primary.
I was diving a few weekends ago with my new Salvo 10W light. On the first two dives, it worked great. On the third dive, it died. I brought it home, made sure it wasn't flooded, charged the battery, and tried to turn it on again.
No strike.
So I emailed Barry. This is where the story gets good.
I wanted to dive with the light the next weekend. I emailed Barry late on a Monday night. Barry wrote back quickly. He stated that he thought the ballast had failed and if he could confirm what light I ordered he'd have a new lid/cord/ballast/light shipped out to me so I could dive with the light and then I could return the bad parts at my leisure.
Lo and behold, a package arrived that Friday with the replacement parts. I put everything together and tested the light in my sink...it was back to working flawlessly. I took it on four hour long dives that weekend without charging. The light performed and looked good doing it.
I just wanted everyone on here to know how I had a wonderful sales AND support experience with Barry's company. I will definitely be recommending him and his product to anyone who asks me what I think about my Salvo primary light. I'll also be buying the 21W upgrade for my light so I can have either a 10W or 21W primary.
