Dive Light - Good Customer Service

[pasley]

I purchased a Pelican Nemo 8C dive light in August 2001. While packing up my gear to go diving in Jan 2002, I discovered the batteries had leaked and ruined my light. I just figured I was out one light. After all, it was not a malfunction of Pelicans fault. The batteries leaked.

I called Pelican anyway, and told them what had happened. They told me to return the light and they would replace it. So I did. They are just over in Torrance, so I drove over there. I handed them my old light and the return number the lady on the phone had given me, and they handed me a brand new light.

Now that is excellent customer service. I was all set to go buy a new light and not even call them. Glad I did.

Even the smallest bubble shall beat me to the service.

 

[wateronbrain]

Well, Read the warranty,

They are garanteed against everything except bear attacks, shark attacks and children under the age of 4!

I've had two replaced, I forget to tighten the lens and at 200+ feet, water will get in

 

[Scottri]

I had the same exprience with Pelican. Light flooded (my fault!). I returned the old one and got a new on in return. I then broke the on/off switch and the just mailed me a new one. I buy their lights whenever I need a light. Great customer service with no questions asked. Hell, I even buy broken Pelican lights so I can send them back!

Scott

 

[Norm]

Always glad to hear of GOOD experiences with any manufacturer out there. (It's unfortunate some are not) Thanks for posting this pasley. I have nothing but good to say about Pelican and Underwater Kinetics as well.
Norm