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From my other posts I had issues with my atom 2.0 Oceanic worldwide suggested that I should contact Oceanic Canada. They should have no problems taking in my unit since it was bought from an authorized dealer leisurepro (authorized about a month ago).
Oceanic Canada(Cross Country parts) wouldnt accept that Leisure Pro was an authorized dealer and I would have to send it back to them though I mentioned it is on Oceanic site that they were authorized and he can look at it, but he didn't seem to care. He wasn't going to warranty a product purchased at Leisure pro. Customer service doesn't exist in his vocabulary. It was borderline rude the attitude he projected.
Cross Country Parts seems to distribute alot of scuba gear and other stuff. I will most likely never buy from a Canadian store because of his attitude. If they are going to be only nice people that they totally ripped off, I don't need to shop here. I do purchase Items in Canada to support my local LDS but that is going to stop. Sorry LDS you have ass of a distributer who shows no customer service I can easily get my equipment in the US.
Oceanic USA was fairly nice though customs may be a pain when i get the unit back we will see.
Yup the watch is on it way there now. Oceanic WW was so much more helpful. Too bad they need a distributer to be the contact for support in Canada. This is my 2nd time having problems with Cross Country Parts. My LDS needed to order my Dry Suit but it took way too long to get it (Cross Country Parts) and I am not even certain it was new. Oh well.. That is what I get for buying in Canada.
I suppose you could buy from ScubaToys or other online retailers, but import taxes are pretty high. Of course, that wouldn't solve your support issue anyway.
I'm glad to hear Oceanic WW is taking care of you though! They're a great bunch of folks.
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