Oxycheq Razor #30 Wing Seam Failure?

[mike_s]

They've had my wing since beginning of August now. I'm usually not one to complain but this is pretty terrible customer service.

don't worry... they'll be along soon enough and delete this thread from their manufacturer forum, like it never happened.

[deepstops]

don't worry... they'll be along soon enough and delete this thread from their manufacturer forum, like it never happened.

Yeah, Patrick Duffy needs dealers because his interpersonal are non-existent. I own one of their Expedition analyzers and it went through 7 sensors in 6 years. I paid for five. Then I found medical supply place in GA that sells the identical sensors and it's going for well over a year now..... (and it cost less than the reject sensors Oxycheq sells).

[mike_s]

Yeah, Patrick Duffy needs dealers because his interpersonal are non-existent. I own one of their Expedition analyzers and it went through 7 sensors in 6 years. I paid for five. Then I found medical supply place in GA that sells the identical sensors and it's going for well over a year now..... (and it cost less than the reject sensors Oxycheq sells).

don't the sensors have a "shelf life" ?

I'm betting that most LDS's don't "rotate stock" on O2 sensors. I wouldn't be surprised if Scuba Manufacturers don't buy them a "years supply" worth at a time.

so... good chance that they could be "half life" (or worse) when the consumer gets them.

I'm betting the medical supply place would rotate stock on them 10 times more a year. good call on your part.

[macado]

UPDATE: Modified my last post slightly. Received an email from Patrick today with an update. He said it was shipped to factory for repair and they should have it back later this week and he will call me with an update.

Perhaps a happy ending can still be had? I will hold out my judgement until then.

[couv]

As an Qxycheq wing owner, I'm very disappointed to hear about their poor customer service.

Good luck and please keep us posted.

c

[robnyc03]

Any update on the status of the repair?

[*Floater*]

Please let me know what happened?

I also have the Mach V Razor 30, which worked perfectly for several years. Then it sat unused in storage for a few more years. This year I started using it again and the seams on one side started to leak after a few dive trips. The leaks are beyond anything aqua seal can handle - I see bubbles coming out of everywhere along the seam on one side, and the rest of the seams may follow suit soon.

fwiw, I have not contacted Oxycheq yet regarding this issue because I'm currently not in the US and because the wing is about 5 years old.