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Thread: Sherwood "The Source" Battery Replacement -- Refused Service (why?)

 

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    Question Sherwood "The Source" Battery Replacement -- Refused Service (why?)

    Hi,

    I have an old model of "The Source" with a non-user-replaceable battery. It has a battery/access port with 3 holes arranged in a triangle. According to my friend who owns a SCUBA shop (he's not a Sherwood dealer though), there's a special tool that Sherwood repair centers have to open the port. So obviously, I can't open it without (a) damaging it and (b) voiding the warranty (if there still is one).

    So I went to Sport Chalet to do the old fill out the form / mail it in thing, but was refused service. They tried to persuade me to take a $200 credit and buy a new Sherwood computer. According to the sales associate, Sherwood phases out servicing on older products over time. Is this true? It seems like a simple job and I'm willing to pay to get it done. Is this guy wrong or is this Sherwood's way of doing business?

    Thanks!
    - Dave

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    Sherwood SCUBA rep.'s Avatar
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    Hi we can certainly repair this. There is a fee for the service, you will need to get price from Sport Chalet. My guess is that the person you spoke to didn't know about servicing this unit. Which Sport Chalet did you bring the computer into and who did you speak to? We can contact them and make sure that they understand what we can do for you on this computer.

    Sherwood Scuba

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    Wow, that's a relief, thanks. It was at the Costa Mesa Sport Chalet. I believe the guy's name may have been John Rice. He was the Master SCUBA Instructor. I'll try again and hopefully things'll work out this time.

    Thanks Again!
    - Dave

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    Quote Originally Posted by coadavid View Post
    Hi,

    I have an old model of "The Source" with a non-user-replaceable battery. It has a battery/access port with 3 holes arranged in a triangle. According to my friend who owns a SCUBA shop (he's not a Sherwood dealer though), there's a special tool that Sherwood repair centers have to open the port. So obviously, I can't open it without (a) damaging it and (b) voiding the warranty (if there still is one).

    So I went to Sport Chalet to do the old fill out the form / mail it in thing, but was refused service. They tried to persuade me to take a $200 credit and buy a new Sherwood computer. According to the sales associate, Sherwood phases out servicing on older products over time. Is this true? It seems like a simple job and I'm willing to pay to get it done. Is this guy wrong or is this Sherwood's way of doing business?

    Thanks!
    - Dave
    I believe those 3 holes are for the pressure sensor. The battery is accessed by unscewing the black base of the computer.

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