Hello,
I am contacting you all a little bit out of dispair.
Recently I bought a whole new stepup with Ikelite and bought their compact dome for my sony 16-35mm, along with extension, as advertised on their port guide.
The results I get from it are not good, and I think its beacause the lens is nearly touching the glass when at 16mm. It looks like I am shooting with a cheap camera/lens.
I approached them, sent photos of the set up, multiple test shots. They replied saying I should shoot with high iso and closed f.stops, which I would not be happy with. But still tried that, sent over the samples, even then the photos are poor. Then they started taking longer and longer to reply. At some point they suggested I get the full 8" dome and perhaps the retailer would make an exchange. And then they just stopped replying. Ghosting me.
I've sent two more emails, but not a word for 22 days.
I don't know what to do... I am so disappointed.
The seller in France is also not replying.
Do you have any suggestions on what I could do next?
I would appreciate your help.
Thank you in advance.
Lucia
I am contacting you all a little bit out of dispair.
Recently I bought a whole new stepup with Ikelite and bought their compact dome for my sony 16-35mm, along with extension, as advertised on their port guide.
The results I get from it are not good, and I think its beacause the lens is nearly touching the glass when at 16mm. It looks like I am shooting with a cheap camera/lens.
I approached them, sent photos of the set up, multiple test shots. They replied saying I should shoot with high iso and closed f.stops, which I would not be happy with. But still tried that, sent over the samples, even then the photos are poor. Then they started taking longer and longer to reply. At some point they suggested I get the full 8" dome and perhaps the retailer would make an exchange. And then they just stopped replying. Ghosting me.
I've sent two more emails, but not a word for 22 days.
I don't know what to do... I am so disappointed.
The seller in France is also not replying.
Do you have any suggestions on what I could do next?
I would appreciate your help.
Thank you in advance.
Lucia