All SEASOFT's products have a minimum 2 year warranty. Obviously, we wish that there was never a defective product but things happen when you make 10s of thousands of products. As much as we hate it, bad stuff can happen. So here is the story, two steps really.
1. If the defect is in the first two years, then the regular warranty kicks in, you send original proof of purchase (to make sure you didn't buy it off ebay, it's stolen etc.) and the defective product to SEASOFT SCUBA, 2801 A Academy Dr., Auburn, WA 98092 We see the defect and repair or replace the product and send it back immediately with a couple of nice gifts in the box with the repaired/replaced product.
2. It has been past the two year period of time and now the "That Shouldn't Have Happened" warranty kicks in. Let me explain. Sometimes we buy products that we don't use as often as we like and a defect shows up past the warranty expiration period. The product looks new or almost new but the warranty has expired and you find the (in your case) the rubber is delaminating.
With most companies it would be to bad, so sad. BUT SEASOFT has the "That Shouldn't Have Happened" warranty. We inspect the product and even if it is out of warranty, if it is defective - we repair or replace.
Once in a great while we get a product back that is simply worn out, someone has dug through gravel to get lobsters and the kevlar has holes through it. These are tough because we want to make the customer happy but sometimes, there is just nothing wrong or defective. In those cases we try to give them a discount on a replacement product. In all cases we have to see the product first.
Occasionally, we get a customer who does not want to send back the product, they will ask if they can just take a picture and then destroy the defective product. Our answer is always no because we learn from every defective product. We NEVER stop trying to improve every product so when we autopsy a defective product we can sometimes find something that helps us do a better job with a different material or the changing of a design.
So there is my exhaustive reply to your question. The last question you ask is what can you do?
I have not seen the product so I always hate to tell you what to do. In my humble opinion, if there is the start of a de-lamination, you have to clean the area around it completely with fresh water first, dry it thoroughly, mix Aquaseal and Cotol to a wet solution or find a good quality wetsuit glue and thoroughly cover UNDER the de-lamination making sure that you can keep the neoprene against rubber until the glue can dry.
The hard part is that your repair will sometimes void the warranty. If you try a good professional repair like I described above, we would never void the warranty BUT we sometimes get products in that have 3 different kinds of glues spread all over and the original problem cannot even be seen. A messy repair like that means we cannot even try to repair it AND we cannot even tell IF it was defective.
Bruce - SEASOFT SCUBA
