processes in a dive business/diving operation

[rameus]

all you shop owner and business men out there!

what do you think about the real need for loosely defined processes in a diving operation such as a dive shop or a liveaboard operator? i just put together some thoughts about this topic. feel free to read and get back.

thanks
thom

 

[Wookie]

2 comments.

1) I get the feeling you're trying to sell me something. It's only a feeling because you never come out clearly and tell me what it is, or how to get it, or how much it is.

2) anyone who uses captcha to keep spammers out doesn't get my business. I get frustrated easily trying to make out individual letters and find another website that meets my needs.

What are these "Processes" of which you speak?

 

[scubadada]

all you shop owner and business men out there!

what do you think about the real need for loosely defined processes in a diving operation such as a dive shop or a liveaboard operator? i just put together some thoughts about this topic. feel free to read and get back.

thanks
thom

I see this is where custom made logbook came from also http://www.scubaboard.com/forums/advanced-scuba-discussions/452005-custom-made-logbook.html
Is this a business??

 

[scubamarketing]

It looks to be a consulting business. This should be in B2B methinks.

 

[rameus]

1) I get the feeling you're trying to sell me something. It's only a feeling because you never come out clearly and tell me what it is, or how to get it, or how much it is.

thanks for these comments in the first place. yes you are right that this should somehow generate business. to answer a possible follow-up question why this isn't in b2b? i tried to get access but got declined several times so far...

2) anyone who uses captcha to keep spammers out doesn't get my business. I get frustrated easily trying to make out individual letters and find another website that meets my needs.

certainly the captcha can be an issue. this is exactly why the regular contact e-mail is provided on top of that same page... since i don't like to be forced to use a form to get an information myself.

What are these "Processes" of which you speak?

in this environment i would define processes rather as a "how to" or to use the buzz word "best practice". things to think of to have the business setup properly. of course most operations already have things like that in place and they are working. as we may agree: there is always room for improvement - driven by competition which is closing the gap or a new idea that is coming up by the owner.

hope this helps clarifying things.

---------- Post added April 14th, 2013 at 08:42 PM ----------

I see this is where custom made logbook came from also http://www.scubaboard.com/forums/advanced-scuba-discussions/452005-custom-made-logbook.html
Is this a business??

indeed this is where that comes from - and goes to the same page, too. i guess unless you are a professional logbook-designer this will not generate business. however as mentioned in that post you quote this was rather an approach to create a logbook which is as compact as possible and still contains all the information needed.

---------- Post added April 14th, 2013 at 08:43 PM ----------

It looks to be a consulting business. This should be in B2B methinks.

i do agree. since i was rejected several times already this was the least out of place forum i could think of.

 

[Wookie]

thanks for these comments in the first place. yes you are right that this should somehow generate business. to answer a possible follow-up question why this isn't in b2b? i tried to get access but got declined several times so far...

To make it clear, what are you selling to me, the liveaboard owner?

 

[rameus]

To make it clear, what are you selling to me, the liveaboard owner?

i do sell you serveral services:
- outside view of your business (web-activities, customer treatment, boat equipment, comfort on board, crew)
- analysis of how the diving operation is handled (first customer contact, stay on the boat, post stay treatment) according to detailed reporting with a number of predefined (and also adjustable) criterias
- possible solutions for improvement of customer satisfaction
- business planning for startups or adjustments to it for diving operations already in place
- trip reporting and possible added marketing-value
- trip recommendation (in forums or on the page - work in progress)

- dive guiding (up to tec/trimix, ccr)

all these activities can be done on a pure consulting basis (report as a final result of all the checks and potential improvements) or combined with hands-on work (web-activities, marketing, business plan, take measures to improve customer satisfaction).