I've got a situation for the Muckety Mucks. Originally from the US, I now reside in Cancun, Quintana Roo, Mexico. I purchased a new Mares wetsuit through an authorized distributor in March of 2013. I tried to register my new wetsuit for warranty purposes and found that it didn't have a sarranty registration card. I contacted Mares and was told that my original receipt would serve as proof of purchase. All good! After three months of use, the seams under both arms started to separate. I contacted the shop where I bought the wetsuit and was told that my wetsuit didn't have the factory warranty since it was sold in Mexico. I contacted Mares warranty support and, after talking with Bradley Campbell and Rick Trapp, was informed that all Mares items sold as new equipment carry the two year warranty, even if the item was sold as discontinued/closeout/etc. I was referred to the regional representative, Alessandro Residori, Director General Fedial Internacional s.a. de c.v. for replacement of my wetsuit under the warranty terms. He told me that I could procure a new wetsuit of the Atlantica line (the wetsuit I purchased was a full length, 7 mm from the Z-Heat line, now apparently not being produced anymore) if I paid $232 US dollars. I let him know in no uncertain terms that his proposal was in direct violation of Mares warranty terms, and asked him to please provide documents/contracts/etc. that would show that Mares Mexico is empowered to alter the binding warranty terms of Mares International. Of course, he has not and cannot provide such documents, since I know they do not exist. To me, and I think all consumers, the warranty is a binding document of trust, ensuring that my purchase will be protected and repaired under said warranty terms. I have been dealing with this issue for over a year now, and as to date, none of my emails/phone calls/etc. are being returned. Your help in resolving this issue is greatly appreciated. Of course, I have all the receipts/emails/skype messages/etc from the last year available.
Most of my equipment is Mares (mask, fins, bcd, octo...)and i have no problems with them. i am looking forward to your response.
