I'm looking for trip+dive insurance and have used DiveAssure in the past.
It appears that they've changed their website since the last time I've used it, and is nearly unusable now. I've sent my opinion and questions to them, but after 10 days of not hearing back, I'm posting this.
First, if you go to http://diveassure.com (without the www) - which should, by any reasonable expectation, take you to the DiveAssure site - you go to a commercial Chinese trading post site called AliExpress, perhaps a subsidiary of Alibaba? Yes, I've tried on four browsers on three PCs/mobile devices. It's the same. In fact, my phone won't even go to the DiveAssure site when I google it and click the link - it goes straight to AliExpress.
Second, if you 'correct' the mistake and put in the www, you get to the DiveAssure site (but only on a PC - I'm unable to get my phone to the main site at all). Even my brand new work laptop can barely display the page - with an unnecessary background video of a manta ray - which chews up the processor while the cursor crawls toward a link.
Trying to get a quote is an exercise in exasperation. A slick-looking 'mobile' interface with over-rendered dropdowns and text entry fields crawls to a stop, and I actually haven't completed a quote yet. The whole time I'm using it, my PC is struggling to display the page.
Finally, I'm not sure if the site is hacked or what - but even if I was able to price and choose a plan, I'd be very wary about sending my credit card information to it. How could they allow the domain (diveassure.com) to not even land on their site, but be hijacked somewhere else?
Does anyone else see these problems at all?
It appears that they've changed their website since the last time I've used it, and is nearly unusable now. I've sent my opinion and questions to them, but after 10 days of not hearing back, I'm posting this.
First, if you go to http://diveassure.com (without the www) - which should, by any reasonable expectation, take you to the DiveAssure site - you go to a commercial Chinese trading post site called AliExpress, perhaps a subsidiary of Alibaba? Yes, I've tried on four browsers on three PCs/mobile devices. It's the same. In fact, my phone won't even go to the DiveAssure site when I google it and click the link - it goes straight to AliExpress.
Second, if you 'correct' the mistake and put in the www, you get to the DiveAssure site (but only on a PC - I'm unable to get my phone to the main site at all). Even my brand new work laptop can barely display the page - with an unnecessary background video of a manta ray - which chews up the processor while the cursor crawls toward a link.
Trying to get a quote is an exercise in exasperation. A slick-looking 'mobile' interface with over-rendered dropdowns and text entry fields crawls to a stop, and I actually haven't completed a quote yet. The whole time I'm using it, my PC is struggling to display the page.
Finally, I'm not sure if the site is hacked or what - but even if I was able to price and choose a plan, I'd be very wary about sending my credit card information to it. How could they allow the domain (diveassure.com) to not even land on their site, but be hijacked somewhere else?
Does anyone else see these problems at all?