- Messages
- 93,163
- Reaction score
- 91,011
- Location
- On the Fun Side of Trump's Wall
- # of dives
- 2500 - 4999
A short story to demonstrate how good the staff is at Atlantis ...
I'm a chronic early riser ... at home my day typically begins at 3:30 AM. And on vacation it's not much different. Our first morning in Puerto Galera I woke up at 4 AM, and made my way down to the restaurant. There was nobody around except the security guard, who was sitting in the dark at one of the tables. I asked him if he could turn on a light for me, which he did. As I sat with my laptop to start working on the previous day's photos he asked me if I'd like a cup of coffee. Oh heck yeah ... so he plugged in the coffee pot. Next morning I showed up at around the same time. He saw me coming and, without asking, got up to turn on the light and plug in the coffee pot. The following morning I walked down at the same time to find the light already on and the coffee pot already plugged in.
And that's the amazing thing about this place ... and it was pretty much the same at Dumaguete ... not only were they happy to do things to please you, as soon as they learned what that was they anticipated before you even asked. I saw it over and over again, with restaurant staff, dive staff, housekeeping. That kind of customer service and attention to detail goes a long way toward making a vacation an even more special event. Kudos to the staff for their efforts, and to their management for engendering that kind of customer-oriented attention to detail. It makes memories of the trip even more special than they already are ... and gives folks like me incentive to want to go back ...
... Bob (Grateful Diver)
I'm a chronic early riser ... at home my day typically begins at 3:30 AM. And on vacation it's not much different. Our first morning in Puerto Galera I woke up at 4 AM, and made my way down to the restaurant. There was nobody around except the security guard, who was sitting in the dark at one of the tables. I asked him if he could turn on a light for me, which he did. As I sat with my laptop to start working on the previous day's photos he asked me if I'd like a cup of coffee. Oh heck yeah ... so he plugged in the coffee pot. Next morning I showed up at around the same time. He saw me coming and, without asking, got up to turn on the light and plug in the coffee pot. The following morning I walked down at the same time to find the light already on and the coffee pot already plugged in.
And that's the amazing thing about this place ... and it was pretty much the same at Dumaguete ... not only were they happy to do things to please you, as soon as they learned what that was they anticipated before you even asked. I saw it over and over again, with restaurant staff, dive staff, housekeeping. That kind of customer service and attention to detail goes a long way toward making a vacation an even more special event. Kudos to the staff for their efforts, and to their management for engendering that kind of customer-oriented attention to detail. It makes memories of the trip even more special than they already are ... and gives folks like me incentive to want to go back ...
... Bob (Grateful Diver)
