How to get support?

[mikeny9]

Hello,

I sent a question a couple of weeks ago regarding my cootwo using the only contact option available from your website here: DiveNav , but I never received a response. I'm fairly certain I need to send my unit in for repair; it's not turning on anymore. Is there someone I can talk to or email directly rather than filling out a generic form online?

Thanks,
Mike

 

[DiveNav]

send email to customer.service@divenav.com

Did you charge the battery using the usb cable?

 

[mikeny9]

Thanks. I'll shoot an email over. I did charge it. When I rotate the unit just right the display will kick on but it just turns back off the moment I move it, perhaps the battery is loose?

 

[DiveNav]

..... I did charge it. When I rotate the unit just right the display will kick on but it just turns back off the moment I move it, perhaps the battery is loose?

Something is wrong with your unit.

Please send email requesting RMA so we can take a look at it.

 

[mikeny9]

So I sent an email to the one you provided 9 days ago describing the issue and have not received a response.

 

[DiveNav]

PM me with your email address so I can verify.
Maybe your email got trapped inside our spam filter.

 

[whysocold]

DiveNav's phone number is 949-690-0915 but I found them unhelpful.

 

[DiveNav]

DiveNav's phone number is 949-690-0915 but I found them unhelpful.

Our customers support rules are quite simple:

1) We do not provide support via phone. We use either emails or support forums.
2) We do not provide names of our employees.
3) We try to respond to emails / forum within 2 business days.
4) We are closed on Saturdays and Sundays - and any other Holidays.
5) We stand by the limited liability and TOS posted on our website.
6) If a customer demands something not contemplated by our limited liability and TOS we will ignore the request.
7) If a customer harrases any of our employees and/or violate our TOS we will ban the customer from our services.


In this specific case, #6 applies

 

[mcpowell]

Our customers support rules are quite simple:

1) We do not provide support via phone. We use either emails or support forums.
2) We do not provide names of our employees.
3) We try to respond to emails / forum within 2 business days.
4) We are closed on Saturdays and Sundays - and any other Holidays.
5) We stand by the limited liability and TOS posted on our website.
6) If a customer demands something not contemplated by our limited liability and TOS we will ignore the request.
7) If a customer harrases any of our employees and/or violate our TOS we will ban the customer from our services.


In this specific case, #6 applies

How does # 6 apply here?

 

[tilikum]

Seems like there is a lack of receptiveness to your customers perhaps you can take some lessons from Deep6.