Deep 6 DIN regulators

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Thanks for the proactive approach!
 
Thanks for the proactive approach!
Chris posted this in response to this other thread: My new Deep Six regs

Having recently bought some Deep 6 regs myself (including DIN first stage) and not being able to test them until January, I've been nervously watching that thread.

Regardless of whether another brand would have been more or less responsive, you can't deny that to an outsider the actual sequence of events objectively appears reactive rather than proactive: Deep 6 is notified of defects at DEMA > they sell and ship more regs anyway, with no asterisk > customer having trouble with reg posts in forum > some hearsay about the factory issue is posted by another customer > Deep 6 finally publicly acknowledges it.

Even if it's not a major issue and it's fixable, I have to admit that I'm disappointed that I was sold something that was already secretly known to be defective. I do acknowledge that Chris is now trying to make things right. What originally sold me on Deep 6 was their philosophy, and I appreciate what they say they are trying to do, so I'm not necessarily ready to write off the whole brand yet because of this hiccup.

We had been working with the factory on why it was happening and at DEMA they let us know that somehow the CNC shop that makes the part for them had been using a old program file from a few years ago that was wrong by mistake when they programmed the CNC machine to cut the part.
Is there only a tolerance problem with that one part?
 
Chris posted this in response to this other thread: My new Deep Six regs

Having recently bought some Deep 6 regs myself (including DIN first stage) and not being able to test them until January, I've been nervously watching that thread.

Regardless of whether another brand would have been more or less responsive, you can't deny that to an outsider the actual sequence of events objectively appears reactive rather than proactive: Deep 6 is notified of defects at DEMA > they sell and ship more regs anyway, with no asterisk > customer having trouble with reg posts in forum > some hearsay about the factory issue is posted by another customer > Deep 6 finally publicly acknowledges it.

Even if it's not a major issue and it's fixable, I have to admit that I'm disappointed that I was sold something that was already secretly known to be defective. I do acknowledge that Chris is now trying to make things right. What originally sold me on Deep 6 was their philosophy, and I appreciate what they say they are trying to do, so I'm not necessarily ready to write off the whole brand yet because of this hiccup.


Is there only a tolerance problem with that one part?

OK...first of all, every DIN regulator has a O-ring come out at some time when taking the regulator off the valve. It happens.

I continued to sell them because it's not a safety issue, it's not even every time you use them, it's just more often than it could be (or should be) that the DIN O-ring falls out. I also knew, that unlike any other brand, every DIN reg I ship comes with two spare DIN orings (one on the DIN cap, the other in the service kit) and that when I had the solution I would be shipping it to everybody...so in the meantime people that bought their regs could continue to dive.

Trust me, I could have easily done what would be normally done and just play whack a mole and only deal with the people that complained about it, and there in fact have been very few..because most experienced divers that have used DIN regs know that sometime sO-rings fall out, so most of them didn't give it much thought. (myself included at first). It was the new to DIN customers that complained and that made me think "mine have come off more than normal as well. let me dig into this"

There are no other tolerance issues.


If you are at all uncomfortable with your purchase, I would prefer you return the regs and I will give you a full refund than have you be questioning them. Diving is supposed to be fun, it isn't fun when you have no confidence in your gear. I am sorry we did not meet your expectations.
 
He can send them to me and I will swap him even for my HOG gear. :) As a HOG reg tech I know that it literally takes 30secs to swap the DIN post on a reg. And that's if I am drunk and it is on a Friday and I am using a #2 pencil for and allen wrench while heating up some nachos and petting my dogs.
 
Proactive? Sure. The o-rings fall out of almost every DIN reg. It took a lot of research to figure out that it was indeed a manufacturer issue, as opposed to a user or o-ring issue. Thanks to Chris.
 
Proactive? Sure. The o-rings fall out of almost every DIN reg. It took a lot of research to figure out that it was indeed a manufacturer issue, as opposed to a user or o-ring issue. Thanks to Chris.
actually.. I left out the part where we also redesigned it so both 111 and 112 O-rings will fit and made it so we will a better than the rest method of holding the O-ring... I'm actually pretty happy with it and the very short timeframe we managed it. Engineered, samples made, tested (on a wide variety of different manufs DIN tank valves), mass machined, chromed then PVD and here in a little bit over a month...
 
Will you make these parts available to sale for those of us with similar regs from manufacturers that won't be offering this?

BTW dude... nice haircut. :D
 
I feel it's also a matter of how comfortable you are with reg technology when these kind of problems arise.I noticed myself that since I service my regs myself I'am less worried about (litle) things going wrong as I know how to fix them. But more imprortant: I know what's wrong and what the risk is.

This problem would not bother me much, but I'am glad to read the manufacturer is taking action. It gives me confidence in these regs.
 
Chris posted this in response to this other thread: My new Deep Six regs

Having recently bought some Deep 6 regs myself (including DIN first stage) and not being able to test them until January, I've been nervously watching that thread.

Regardless of whether another brand would have been more or less responsive, you can't deny that to an outsider the actual sequence of events objectively appears reactive rather than proactive: Deep 6 is notified of defects at DEMA > they sell and ship more regs anyway, with no asterisk > customer having trouble with reg posts in forum > some hearsay about the factory issue is posted by another customer > Deep 6 finally publicly acknowledges it.

Even if it's not a major issue and it's fixable, I have to admit that I'm disappointed that I was sold something that was already secretly known to be defective. I do acknowledge that Chris is now trying to make things right. What originally sold me on Deep 6 was their philosophy, and I appreciate what they say they are trying to do, so I'm not necessarily ready to write off the whole brand yet because of this hiccup.


Is there only a tolerance problem with that one part?

WOW bud..... 0-25 dives, and less than a year certified......

I'd say you need to better understand your equipment, the industry, and your training a bit more before such a post.....

This one is nearly as good as the critics of SW over still selling a Pedrix when the Pedrix AI was "in the works"....
 
WOW bud..... 0-25 dives, and less than a year certified......

I'd say you need to better understand your equipment, the industry, and your training a bit more before such a post.....
let's go easy on him eh? I'm a new brand and he took a chance in his mind. I get that.
 

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