Huish Outdoors issues
- Thread starter Cds1785
- Start date
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OP
Cds1785
Registered
I don’t have an issue waiting, it’s just the apparent lack of communication by the supplier that is an issue in my books. The other thing that gets me is that it was showing in stock when the shop checked on it. It’s a standard aluminum backplate, no bells or whistles.
I have no reason for choosing a Zeagle plate other than it’s one I’ve always wanted (no real reason, I just like them). I could have gone a different route and may be forced to if they don’t respond to the shop. I’ll keep in touch with the shop and see if maybe the “closed for the holidays” theory is in fact what happened.
I enjoy my deep 6 regs and fins/flippers (whatever you prefer to call them). Communication is a big deal to me, personally and I like the fact they are responsive to the consumer. This delay on huish’s end wouldn’t even bother me if they communicated with the shop who could at the very least pass the info on to me.
I have no reason for choosing a Zeagle plate other than it’s one I’ve always wanted (no real reason, I just like them). I could have gone a different route and may be forced to if they don’t respond to the shop. I’ll keep in touch with the shop and see if maybe the “closed for the holidays” theory is in fact what happened.
I enjoy my deep 6 regs and fins/flippers (whatever you prefer to call them). Communication is a big deal to me, personally and I like the fact they are responsive to the consumer. This delay on huish’s end wouldn’t even bother me if they communicated with the shop who could at the very least pass the info on to me.
W W Meixner
Banned
Folks...
We are all fully aware of the ''brands'' which are now under the care/custody and control of Huish...
Absolutely none of these brands are ''must have''...some of them were worth avoiding before they were Huish property...
For those of you who are stuck with a gear locker full of these brands...and who wish to continue to support Huish...respectfully...sorry for your luck...
For all others...the best way for Huish to get the idea that their customers are not happy...is to flood the training agencies/LDS's/and Huish with e-mails...and most importantly...NOT TO BECOME A NEW CUSTOMER...they may not pay any attention to you...but they will pay attention to their balance sheets...
It's no secret the industry is struggling...and will continue to do so for the foreseeable future...support the manufacturers who are out there busting their can...and let companies like Huish slip into the abyss...
When you can order up a back-plate...and have it delivered to your door in 24 hours...why in the world would you wait four months...
If you're a brand fanatic...have some adhesive backed letter sets made up at your local ''Sign'' shop...and brand away to your hearts content...
Seasons Greetings...Warren
We are all fully aware of the ''brands'' which are now under the care/custody and control of Huish...
Absolutely none of these brands are ''must have''...some of them were worth avoiding before they were Huish property...
For those of you who are stuck with a gear locker full of these brands...and who wish to continue to support Huish...respectfully...sorry for your luck...
For all others...the best way for Huish to get the idea that their customers are not happy...is to flood the training agencies/LDS's/and Huish with e-mails...and most importantly...NOT TO BECOME A NEW CUSTOMER...they may not pay any attention to you...but they will pay attention to their balance sheets...
It's no secret the industry is struggling...and will continue to do so for the foreseeable future...support the manufacturers who are out there busting their can...and let companies like Huish slip into the abyss...
When you can order up a back-plate...and have it delivered to your door in 24 hours...why in the world would you wait four months...
If you're a brand fanatic...have some adhesive backed letter sets made up at your local ''Sign'' shop...and brand away to your hearts content...
Seasons Greetings...Warren
OP
Cds1785
Registered
I’ll be honest I wasn’t really fully aware of the lack of customer service on the part of Huish. I had no idea people have been waiting months for items. I really just thought I was going to pick up a backplate from a dive shop and have it sent on over, easy.
The backplate isn’t a “needed” item. I’ve got a stainless already but have always like the Zeagle backplates, as I said there is really no reason for it. The majority of plates will work without issue and knowing what I know now and have heard from others I probably wouldn’t have wasted my time had I realized it was this bad. I really don’t want to punish the shop for their supplier so that’s really the only reason I’ve waited this long to begin with.
I definitely want to throw support to those who are supporting their customers. I was really impressed by deep 6 at a demo event and sold off my perfectly functional regs to purchase a few of theres and I have zero regrets. I did toy with a backplate from them and the only reason I didn’t was because I had an extra Zeagle wing which I wanted to utilize the bolt kit to attach (that way I could swap between backplates easily without messing with tank straps and such). If this doesn’t pan out I will definetly be looking their way for a plate and will probably sell some extra equipment to just pick up a dedicated wing for the al plate.
Peter McCann
Registered
Left 2 VMs on 12/31 on the Huish CS line: one on a Atomic product, and the other on a Hollis product. No reply on either as of today, 1/4. I suppose as long as customers accept being treated unprofessionally, it will continue.
You are dinging a company that didn't respond over the New Year's Holiday? Most companies are shut on 12/31 and 1/1 and many for the whole week. At the least, they likely run light staffing this time of year as folks burn vacation time. I'd give them until early/mid next week before I'd consider it a problem...
Peter McCann
Registered
You may consider it any way you like. I've owned and managed service businesses for 28 years. 2 business days is the standard outside limit for replying to business correspondence, and Huish is at 3 and counting, on a CS issue that should be responded to within 24 hrs. I see a pattern of problematic behavior with this company, as demonstrated by reading many other similar experiences. If your expectations are sub-standard, that is what you will often receive, and deserve. Personally, I'll spend my hard earned cash with companies who don't treat their customers with unprofessional disregard, and frequently do, with considerable volume. Frankly, I'm grateful to those who take time to call poor service to task, as that tide lifts all boats. I also practice open recognition for exemplary service, publicly and direct with a business. I am also grateful for our clients who do the same, as I can't fix an issue with service at my own business, or reward a high performing staff member, unless I'm aware. If the right person at Huish reads feedback like this, we'll all receive better service. If not, their sales/profits will drop.
In the future, address all emails to all members of the board of Huish. At least that way the owners will eventually understand that they have an upset customer base that is now actively looking for products made by other companies.
Michael
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