After reading many posts and seeing pics from Cozumel, I'm wanting to go back to the island and my dates are Nov. 8-15. I've not stayed at Blue Angel, but it seems to be popular on SB. The first thing I did was check their cancellation policy. On their web site:
CANCELLATION POLICY reservation and package.
If you cancel before the last 14 days of the arrival date, your deposit will be fully refundable. Among the last 14 days and 7 before the date of arrival, your deposit will be refundable by 50%. 6 days before date of arrival, your deposit will not be refundable.
They want a 40% deposit plus a 4% Paypal fee, with the remaining balance to be paid on site at arrival. After getting the booking process going, they changed the policy to:
"The deposit for your current reservation is not refundable under any circumstances, but transferable dates up to two years (until 2022) from original reservation date, subject to restrictions with change with no previous notice. For further information contact us to help you."
I e-mailed back stating I would prefer to be bound by the cancellation terms posted on their web site and they wrote back:
You know that maybe our Policy for cancelations were different, right now we had to modify this same policy:
"The deposit for your current reservation is not refundable under any circumstances, but transferable dates up to two years (until 2022) from original reservation date, subject to restrictions with change with no previous notice. For further information contact us to help you."
This also means that for other reasons, out of your hands, we will apply your deposit (on a 100%, with no penalties or extra charges) for a future reservation between 2 years (until 2022) form the original date reservation.
Now as you may consider, we are reactivating our economy here on the island, because in our sector (tourism) we had no income at all. This means that the accountability from all the companies had to adjust their selves to the current situation. Fortunately, our president and owner Ms. Eva Rasmussen take actions to not affect us, so for the moment, we have no funds designated to refunds, until this situation gets better.
This doesn't mean that we don't care about the concerns of our guests about their refunds, but unfortunately, we can't even when we wanted, to designate resources to do this action. This is because a lot of cancelations (even from groups that were almost Full Paid) had place at the beginning of the quarantine.
We can't confirm or denied a date to refund your deposit, but make sure that if you want to use it as credit, in the next two years, it will be honored on a 100%, until you decide or can travel again. We would love that you visit us, but we want to make sure that you are fully agree with our current policies.
It's not a well written e-mail and a bit hard to parse out, but now my deposit will not be refundable but issued as a credit for a future stay until 2022, which is the worst option given the uncertainties of travel now and the viability of this resort still being around. These days, I'm planning in the short-term for travel in the next couple of months versus a year in advance. I would really love to travel there and give them my tourist dollars, but it seems a little stingy to charge 40% down and then keep the deposit if there's a cancellation.
So what do you think? I don't know how long they've been around. Are they a good, reputable dive op? Has anyone had any issues with cancellations/refunds? I may have to stay somewhere else if I can't negotiate for the original policy.
Thanks for your input.
CANCELLATION POLICY reservation and package.
If you cancel before the last 14 days of the arrival date, your deposit will be fully refundable. Among the last 14 days and 7 before the date of arrival, your deposit will be refundable by 50%. 6 days before date of arrival, your deposit will not be refundable.
They want a 40% deposit plus a 4% Paypal fee, with the remaining balance to be paid on site at arrival. After getting the booking process going, they changed the policy to:
"The deposit for your current reservation is not refundable under any circumstances, but transferable dates up to two years (until 2022) from original reservation date, subject to restrictions with change with no previous notice. For further information contact us to help you."
I e-mailed back stating I would prefer to be bound by the cancellation terms posted on their web site and they wrote back:
You know that maybe our Policy for cancelations were different, right now we had to modify this same policy:
"The deposit for your current reservation is not refundable under any circumstances, but transferable dates up to two years (until 2022) from original reservation date, subject to restrictions with change with no previous notice. For further information contact us to help you."
This also means that for other reasons, out of your hands, we will apply your deposit (on a 100%, with no penalties or extra charges) for a future reservation between 2 years (until 2022) form the original date reservation.
Now as you may consider, we are reactivating our economy here on the island, because in our sector (tourism) we had no income at all. This means that the accountability from all the companies had to adjust their selves to the current situation. Fortunately, our president and owner Ms. Eva Rasmussen take actions to not affect us, so for the moment, we have no funds designated to refunds, until this situation gets better.
This doesn't mean that we don't care about the concerns of our guests about their refunds, but unfortunately, we can't even when we wanted, to designate resources to do this action. This is because a lot of cancelations (even from groups that were almost Full Paid) had place at the beginning of the quarantine.
We can't confirm or denied a date to refund your deposit, but make sure that if you want to use it as credit, in the next two years, it will be honored on a 100%, until you decide or can travel again. We would love that you visit us, but we want to make sure that you are fully agree with our current policies.
It's not a well written e-mail and a bit hard to parse out, but now my deposit will not be refundable but issued as a credit for a future stay until 2022, which is the worst option given the uncertainties of travel now and the viability of this resort still being around. These days, I'm planning in the short-term for travel in the next couple of months versus a year in advance. I would really love to travel there and give them my tourist dollars, but it seems a little stingy to charge 40% down and then keep the deposit if there's a cancellation.
So what do you think? I don't know how long they've been around. Are they a good, reputable dive op? Has anyone had any issues with cancellations/refunds? I may have to stay somewhere else if I can't negotiate for the original policy.
Thanks for your input.