Cancellation Policy Changes at Blue Angel

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As am I. My mom and dad discovered it in 1981, shortly after it opened, and they became fast friends with Javier and Emma Segura, who are the original owners and who still live across the street. It was La Perla in those days. This was the first year since then that my mom hasn't spent at least a couple of weeks there, and she is very unhappy about it. My wife and I started joining my parents there in 1987 or so and this is my first missed year there since then. Likewise, I am not happy.

Cozumel is a very special place for me, as is that hotel. I make no judgement on their reservations policies although I am prone to cut them and all the other businesses on the island a lot of slack right now.

yeah I would also be 100% more forgiving on new policies under the circumstances. I sent money to a fund for Sergio’s kid just before the pandemic. I feel very welcomed and like family there and if they needed something from me I’d be happy to give it

plus there’s Bagheera for the kitty fix

sorta what separates BA from the fiesta Americana’s of the world I guess
 
I fully support people's own decisions to send money however there is sometimes a bit of "boasting" or "shaming", perhaps unintentional. The people and businesses of Cozumel are facing hardships but they are hardly alone. Cozumel is world's better off than places like Roatan or Costa Rica that haven't even re-opened yet. I estimate my DMs this week took home at least $300 which is not raking it in but many DMs in other places didn't work at all. There is an entire world in need of help.

I also wonder about the attitude that the customer should be concerned with the financial hardships of the provider. When times are good, are the providers concerned with the financial hardships of customers? Do they set aside rooms and spots for half-price deals to the economically disadvantaged? Do they allocate a percentage of revenues to support others in need of help?
 
I fully support people's own decisions to send money however there is sometimes a bit of "boasting" or "shaming", perhaps unintentional. The people and businesses of Cozumel are facing hardships but they are hardly alone. Cozumel is world's better off than places like Roatan or Costa Rica that haven't even re-opened yet. I estimate my DMs this week took home at least $300 which is not raking it in but many DMs in other places didn't work at all. There is an entire world in need of help.

I also wonder about the attitude that the customer should be concerned with the financial hardships of the provider. When times are good, are the providers concerned with the financial hardships of customers? Do they set aside rooms and spots for half-price deals to the economically disadvantaged? Do they allocate a percentage of revenues to support others in need of help?

A customer that values the provider and wants it to be there in the future is probably perfectly willing to pay a bit more in tough times without expecting anything in return. Assuming they are also not in distress of their own.
 
I also wonder about the attitude that the customer should be concerned with the financial hardships of the provider. When times are good, are the providers concerned with the financial hardships of customers? Do they set aside rooms and spots for half-price deals to the economically disadvantaged? Do they allocate a percentage of revenues to support others in need of help?

I know I never received an "Unemployment Special" offering me discounts, free upgrades or special treatment of any kind on anything when I was unemployed a few years ago and visited the island to go diving. What comes around goes around. Maybe all those junk jewelry salespeople, timeshare scammers, scooter & car renters and taxi drivers who pray on and take advantage of all the tourists without a 2nd thought are getting a taste of the go around now.
 
I know I never received an "Unemployment Special" offering me discounts, free upgrades or special treatment of any kind on anything when I was unemployed a few years ago and visited the island to go diving. What comes around goes around. Maybe all those junk jewelry salespeople, timeshare scammers, scooter & car renters and taxi drivers who pray on and take advantage of all the tourists without a 2nd thought are getting a taste of the go around now.


But BA is none of those. we’re talking about a well liked and respected scuba hotel and op, not a tout
 
I know I never received an "Unemployment Special" offering me discounts, free upgrades or special treatment of any kind on anything when I was unemployed a few years ago and visited the island to go diving. What comes around goes around. Maybe all those junk jewelry salespeople, timeshare scammers, scooter & car renters and taxi drivers who pray on and take advantage of all the tourists without a 2nd thought are getting a taste of the go around now.
Right. I never give anything to charities. I mean, what have they ever given to me? :D
 
Right. I never give anything to charities. I mean, what have they ever given to me? :D

Have you ever been in need of their charity?
 
Have you ever been in need of their charity?
If you are asking if I have ever been unemployed, then yes. If you are asking if I have ever been destitute and reduced to depending on the kindness of strangers, then thankfully no, which was pretty much my point.
 
Really?! I can see the property's view easily. Room-nights are perishable, sell them or lose them, so I would think that deposit forfeitures would be at risk for the buyer. If the buyer cancels too late for the seller to resell, someone is going to lose that money. How can one run a rental property without forfeitable deposits?

Now, as a buyer, I do make my hotel reservations on Hotels.com always with free cancelation up to 14 days in advance, and this summer I canceled several. The BA's new policy doesn't allow such, but then they need to know that they sold the rooms even further out. Business is slow and the property is required to pay salaries and other expenses whether they get business or not.
I would agree with you if we were in pre-COVID times and the hotels were at a high occupancy rate. Post-COVID, there is no reason for a nonrefundable deposit when the the hotel is at, let's say, half capacity. If a hotel depends on deposits to run the property, the owners need to rethink their way of doing business.
 

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