NigelTopham
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Mares Nemo Wide - Audible Alarms Not Working
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The audible alarms on my Mares Nemo Wide do not work. In particular, the following functions described in the user manual do not work:
"If the diver does not ascend when the residual time
has expired, Nemo Wide switches to decompression
stop mode, indicated by the appearance of the
deco message and by an audible alarm."
"When the no-decompression time
remaining is one minute, an audible alarm
is sounded to indicate that the diver is
about to exceed the no-decompression
limits."
"When the diver approaches a
deep stop, Nemo Wide sounds an audible alarm
and the DEEP STOP message appears on the
display bar."
The computer was returned to my retailer in September, and they sent it to the UK distributer (Head?). The distributer returned it to the retailer in December with the indication "no fault found".
The retailer has now himself tested the unit in a smimming pool, and agreed that it is faulty. He has also tested other new units from his stock and found that they also have this fault.
The computer has also exhibited another fault. When set to Nitrox (EAN) mode, and then set to the planning mode, the display shows "AIR 33%" (or whatever the chosen percentage is) instead of "EAN 33%". This fault is intermittent, but the retailer has observed the fault on other new models. When the computer was returned to my retailer, a photo of this screen was given to him. Again the computer was returned from the UK distributer as "no fault found".
The serial number of the computer is 005463 and the Quality Control number is 109.
I have several questions:
What's the the quickest way to get the computer repaired?
How are the audible alarms tested by the distributer or manufacturer?
Have other people experienced either of these problems?
My retailer has offered my an alternative computer in exchange, but I have not yet seen any other computer that can match the large screen and easy to use buttons of the Nemo Wide. I would just like it to work as it should.
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The audible alarms on my Mares Nemo Wide do not work. In particular, the following functions described in the user manual do not work:
"If the diver does not ascend when the residual time
has expired, Nemo Wide switches to decompression
stop mode, indicated by the appearance of the
deco message and by an audible alarm."
"When the no-decompression time
remaining is one minute, an audible alarm
is sounded to indicate that the diver is
about to exceed the no-decompression
limits."
"When the diver approaches a
deep stop, Nemo Wide sounds an audible alarm
and the DEEP STOP message appears on the
display bar."
The computer was returned to my retailer in September, and they sent it to the UK distributer (Head?). The distributer returned it to the retailer in December with the indication "no fault found".
The retailer has now himself tested the unit in a smimming pool, and agreed that it is faulty. He has also tested other new units from his stock and found that they also have this fault.
The computer has also exhibited another fault. When set to Nitrox (EAN) mode, and then set to the planning mode, the display shows "AIR 33%" (or whatever the chosen percentage is) instead of "EAN 33%". This fault is intermittent, but the retailer has observed the fault on other new models. When the computer was returned to my retailer, a photo of this screen was given to him. Again the computer was returned from the UK distributer as "no fault found".
The serial number of the computer is 005463 and the Quality Control number is 109.
I have several questions:
What's the the quickest way to get the computer repaired?
How are the audible alarms tested by the distributer or manufacturer?
Have other people experienced either of these problems?
My retailer has offered my an alternative computer in exchange, but I have not yet seen any other computer that can match the large screen and easy to use buttons of the Nemo Wide. I would just like it to work as it should.